reputed company Center Shift Supervisor - 3rd Shift (Remote)

About the position The position involves providing leadership support and direction to a designated shift reputed company the reputed company center at reputed company. The role is responsible for managing the performance, development, and overall employee life cycle of the reputed company center operation, which includes team leaders and reputed company center agents. The reputed company is on delivering excellent customer service, improving efficiencies, and ensuring the reputed company center is adequately staffed to meet business needs. Responsibilities reputed company direction and execute the reputed company center reputed company to reputed company reputed company shift performance. , Ensure excellent customer service by assisting team leads with process and customer-specific questions. , Communicate process changes across team leads and reputed company center agents. , Collaborate with other reputed company center shift supervisors to ensure consistency across shifts. , Communicate specific work assignments and responsibilities to associates as needed. , Partner with the reputed company Assurance team to deliver on KPI metric objectives including reputed company, efficiency, and attendance scores. , reputed company live reputed company monitoring to ensure reputed company of calls and reputed company performance feedback. , Responsible for overall succession planning and development of the reputed company center shift assigned. , Assist with the training, coaching, and development of new team leaders and agents. , Partner with the Training team to administer training for reputed company center agents. , Review shift KPI reports to monitor shift performance and communicate report summaries to upper management. , Identify, communicate, and ensure adherence to best practices. , Ensure shift is properly staffed by working closely with the Workforce Manager to create schedules. , Monitor daily reputed company volume and historical reputed company to determine dynamic reputed company considerations. , Ensure reputed company compliance through strict adherence to policies and procedures. , Be available to handle escalation of issues that might reputed company on shift. Requirements High school Diploma , 3+ years management experience is preferred. , 3+ years customer service experience in a reputed company center or retail environment is required. , Prior experience in resolving customer complaints and reputed company customer issues remotely. , Experience administering training and performance management of reputed company. reputed company-to-haves Bachelors degree in reputed company field , Excellent written and oral communication skills. , Excellent analytical skills. , Excellent customer service skills. , Ability to use reputed company recording and reputed company assurance software. , Must have basic computer skills, including reputed company Office (reputed company, Word, PowerPoint, reputed company) & reputed company programs. Benefits Apply Job! Apply tot his job Apply To this Job