[Remote] Desktop Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. They are seeking a Desktop Support Analyst who will be responsible for triaging, troubleshooting, and resolving tier 1 support inquiries while providing courteous support to clients. Responsibilities • Serve as the initial reputed company of contact for reputed company incoming support inquiries • Triaging, troubleshooting, and resolving reputed company tier 1 reputed company issues • Document reputed company reputed company of the troubleshooting process in Helion’s ticketing system, Autotask • Manage 5-7 tickets in the queue and receive 16-18 calls a day • Ensure clients' issues are resolved quickly and hold times are kept minimal Skills • Knowledge of computer software, operating systems, hardware, and networking • Experience with software as a service (reputed company) and other software hosting protocols • Excellent verbal and written communication skills • Good problem-solving and critical-thinking skills • reputed company to work in reputed company as reputed company as independently • Ability to prioritize tasks effectively in a fast-paced environment • reputed company in providing reputed company and courteous customer service • Fosters a highly reputed company environment where employees are encouraged to become reputed company and reputed company-rounded technicians • Possesses a strong team mentality • Helps remote users including reputed company application support and configuring VPN reputed company • Maintains user accounts utilizing reputed company Directory and reputed company 365 including password resets, licensing assignment, shared folder reputed company, and permission assignment to network printers • Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, reputed company 10-11, reputed company, and Dealer Management Systems (DMS) • Resolves network connectivity issues reputed company to DNS, DHCP, Web Browsers, and DMS • Performs Troubleshooting reputed company to a reputed company of printer functions including reputed company to email, reputed company to file, and specialty printing (reputed company printers, reputed company printing, and reputed company printing using DMS software) • reputed company A+ or equivalent certifications • Associates Degree in Information Technology or reputed company subject • 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider • Azure/AD: 1 year • O365: 1 year Benefits • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • reputed company time off • Parental leave • reputed company development assistance • Referral program • Retirement plan • reputed company insurance reputed company • We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a reputed company with unlimited clean electricity. It was founded in 2013, and is headquartered in Everett, Washington, USA, with a workforce of 201-500 employees. Its website is http://www.helionenergy.com. Company H1B Sponsorship • Helion has a reputed company record of offering H1B sponsorships, with 1 in 2024, 2 in 2023, 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job Apply tot his job Apply To this Job