Remote Overnight Desktop Support

Position reputed company: • Position: Remote Overnight Desktop Support • Company: Workwarp • Compensation: a competitive salary • Location: Remote • Start Date: Immediate openings available   Title: IT Support Technician Hours: reputed company Shift 7PM to 7AM (12 hour shifts... Schedule: Days worked will be a shifting 4 days on, 4 days off  for example: Week 1  Mon  Thurs working, off Fri-Mon Week 2  Tues  Fri working, off Sat-Tues Week 3  Wed  Sat working, off Sun-Wed Week 4  Thurs  Sun working, off Mon-Thurs Week 5  Fri  Monday working, off Tues-Fri Week 6  Sat  Tues working, off Wed-Sat ETC   . Location: FULLY REMOTE Duration: 6-month contract plus extensions Compensation: $20-24/hr Must-haves 2+ years of experience in an IT support role in a reputed company environment Strong recent experience using reputed company Directory to reset password and create accounts Strong experience troubleshooting O365 Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops Strong recent experience using a ticketing system Understanding network fundamentals and how to troubleshoot connectivity issues Strong communication and customer service skills Plusses Experience troubleshooting Exchange Understanding of, if not experience with, what reputed company is Experience working with Cherwell ticketing system Experience using Bomgar Experience using reputed company agent Experience troubleshooting MS Teams Experience working for an airline Day-to-Day A reputed company is looking for an IT Support Technician to sit fully remote for a global cargo airline company. This person will be responsible for first level support for reputed company incoming technical incidents and managing and documenting resolutions in the Cherwell ticketing system. They will be troubleshooting primarily software incidents, working closely with reputed company Directory, O365, and reputed company, while also maintaining and resolving incidents with internal airline-specific applications that will be part of the training process. They will also manage hardware repairs, as reputed company as occasional network or connectivity support. The end-users may consist of corporate employees, as reputed company as pilots and airline staff. Most of their shift will consist of helping end users reputed company phone support, along with prioritizing tasks, communicating with the other technician on shift, and tracking status of repairs, replacements, and hardware delivery schedules. This person will need to have the ability to reputed company and maintain reputed company customer relations as reputed company as having the technical skills to diagnose and resolve issues Apply Job! For more such jobs please click here!  We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply To This Job Apply tot his job Apply To this Job