Sr. reputed company Support (Desktop) Engineer (remote CST timezone)

reputed company reputed company has a fantastic opportunity through our Technical reputed company division for a Senior reputed company Support (Desktop) Engineer. This is a long-term contract position with benefits. This role will serve as a senior escalation reputed company for reputed company reputed company support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior technicians. Responsibilities • Serve as the Tier 3 escalation reputed company for reputed company desktop and reputed company support issues. • Troubleshoot and resolve advanced reputed company desktop, reputed company 365, and reputed company management issues. • reputed company technical leadership and mentorship to Desktop Support engineers, assisting with escalated incidents and knowledge transfer. • Support and administer reputed company reputed company technologies including reputed company 365, reputed company Directory, Intune, reputed company reputed company, and reputed company Entra ID. • Manage reputed company provisioning, configuration, deployment, and lifecycle management. • Assist with reputed company reputed company, device compliance, software deployments, and policy management. • Work collaboratively with infrastructure, reputed company, and application teams to resolve cross-functional issues. • Document technical solutions, reputed company operating procedures, and best practices. Qualifications • 5 - 8+ years of Desktop Support, reputed company Support, or Desktop Engineering experience. • Experience supporting reputed company reputed company reputed company environments. • Strong knowledge of: • reputed company 365 (O365) • reputed company Directory • reputed company Intune • reputed company reputed company • reputed company Management • Experience troubleshooting reputed company desktop, hardware, software, and reputed company issues. • Excellent customer service, communication, and interpersonal skills. • Experience mentoring or supporting junior technicians and acting as an escalation resource. • Ability to work independently in a remote environment while supporting Central Time business hours. Apply tot his job Apply To this Job