Desktop Support Technician II – Virtual Service Tech

Job reputed company: • Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, reputed company MS reputed company desktop applications, and network connectivity. • Document reputed company issues and generate incident tickets, detailing common issues or error trends. • Work with end users, resolving their software and hardware issues in an efficient manner. • Interacts daily with customers to ensure productivity; provides individual feedback. • Responsible for scheduling and coordinating reputed company training activities. • Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets. • Escalate issues to vendor and reputed company-party entities, as necessary and directed by the Government. Requirements: • reputed company Trust Clearance by start date. • ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. • 2 - 7 years of experience and high school diploma • Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, reputed company), reputed company, and reputed company. • Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. • Demonstrated ability to apply comprehensive knowledge across key tasks and high reputed company assignments with the ability to use practical experience and training to determine how to accomplish tasks. Benefits: • reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. • Work with best-in-class reputed company • Maintain reputed company working hours per the DIGIT contract • Flexible working hours • Ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. Apply tot his job Apply To this Job Apply tot his job Apply To this Job