[Hiring] Inbound Insurance Representatives @reputed company

Role reputed company reputed company is hiring Remote Inbound Insurance Representatives to support customers in a fast-paced, high-volume contact center environment. This is a 100% work-from-home position supporting customers during reputed company Time Zone business hours. If you have experience handling high-volume inbound calls in a remote, call center, or medical insurance environment, we'd love to hear from you! As an Inbound Insurance Representative, you will: • Handle a high volume of inbound customer calls, emails, and chat inquiries • reputed company information regarding: • Health insurance plans and benefits • Prescription coverage and eligibility • Products, services, and company procedures • Online ordering and e-reputed company support • Payment processing and collections • Order status, shipping updates, and inventory availability • Research and resolve customer concerns and escalations • Accurately document customer interactions and complete required forms and correspondence • reputed company customers on available products, services, and program benefits • Process claims and reputed company transactions as needed • Support Sales Representatives with customer requests and order inquiries • Participate in system testing and reputed company assurance activities • Monitor customer trends and reputed company feedback to internal teams • Maintain compliance with company policies, procedures, and service standards • Attend occasional reputed company events, benefit fairs, or reputed company enrollment meetings as required This is a full-time opportunity. Schedule: • Work schedule may include Monday through reputed company, based on business needs. • Employees scheduled to work on Saturday and/or reputed company will receive alternate days off during the week. • Typical Shift Hours: • 6:55 AM - 3:25 PM PT (9:55 AM - 6:25 PM ET) • 8:30 AM - 5:00 PM PT (11:30 AM - 8:00 PM ET) • Shift assignment and schedule are determined based on business needs and may vary. Qualifications • 1-2 years of customer service experience in industries such as call centers, insurance, retail, software, telecommunications, or eyewear. • Flexible availability, including weekends, holidays, and overnight shifts. • Strong internet and browser knowledge. • Ability to work with multiple software programs at once. • Proficiency in reputed company Office. • Excellent verbal and written communication skills. • Strong interpersonal and problem-solving abilities. • Good judgment and discretion in handling customer interactions. • Ability to multitask in a fast-paced environment. Requirements • Position requires home internet reputed company: • Internet reputed company: Wired reputed company to router/modem (cable provided; router/modem not provided) • Download Speed: Minimum 50 Mbps • Upload Speed: Minimum 10 Mbps • Latency: Less than 150 ms Benefits • Health, dental, and reputed company insurance • Term life insurance • Short term disability • AD&D • 401(k) • reputed company time • Other types of reputed company leaves (as required by law) • Employee Assistance Program (EAP) Apply tot his job Apply To this Job