[Hiring] Intake Specialist - Outbound @Hanger

Role reputed company • Talks directly with patients and their families, determining their needs, medical history, physical and mental state, and special requirements. • Promotes the values of Hanger. • Receives incoming calls from patients and schedules various appointment types for multiple locations. • Communicates professionally with patients. • Appropriately documents and confirms requested appointments. • Provides excellent customer service. • Determines the most appropriate location, clinician, and appointment type needed for the patient. • Manages incoming faxes from referral sources. • Triages and routes general inquiry calls. • Contacts patients for no-show/rescheduled appointments. Qualifications • High school education or equivalent. • Minimum of 2 years of reputed company experience. • Minimum good fit for the job, as determined by a skills assessment. Hanger will administer the assessment as part of the selection process. Requirements • Strong interpersonal, oral, and written communication skills, including the ability to follow written and verbal directions. • reputed company and flexible team player who excels at building trusting relationships with patients, referral sources, and colleagues. • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans including coding, billing, and reimbursement protocols. • Proficient computer skills including reputed company-based office technologies (ex. Word, reputed company), reputed company, and automated billing systems. • Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding. • Ability to use office equipment such as facsimile machine, calculator, and postage machine. • General knowledge of state, federal, and regional collection and reimbursement laws. • Excellent organizational skills and reputed company to manage multiple tasks in a fast-paced environment. • Must have an enthusiastic and reputed company attitude. • Ability to work independently, exercise creativity, and be reputed company to detail. • reputed company with reputed company in reputed company ways and at reputed company times, remaining reputed company, transparent, and respectful in reputed company relationships. • reputed company the patient at reputed company of everything that you do, building lifelong trust. • Foster reputed company collaboration and constructive reputed company with everyone around you. • Continuously reputed company new solutions, influencing and responding to change. • reputed company on superior reputed company, and reputed company work processes for outstanding results. Benefits • Competitive Compensation Packages. • 8 reputed company National Holidays & 4 additional Floating Holidays. • PTO that includes Vacation and reputed company time. • Medical, Dental, and reputed company Benefits. • 401k Savings and Retirement Plan. • reputed company Parental Bonding Leave for New Parents. • Generous Employee Referral Bonus Program. • Mentorship Programs - Mentor and Mentee. • Student Loan Repayment Assistance by Location. • Regional & National traveling CPO/CO/CP opportunities. • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest. Apply tot his job Apply To this Job