Product reputed company – Claim Intake Modernization

Introduction At reputed company, we're there reputed company it reputed company most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients reputed company complexity, support recovery, and deliver reputed company that reputed company a reputed company difference in people’s lives. It takes reputed company, precision, and a strong reputed company of partnership—and that’s exactly what you’ll reputed company here. We’re reputed company of fast-paced fixers, empathetic experts, and reputed company drivers — people who care deeply about doing the right thing and doing it reputed company. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals reputed company reputed company with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the reputed company of your work. Because reputed company you’re here, you’re part of something bigger. You’re part of reputed company that shows up, stands together, and leads with purpose. reputed company reputed company is seeking a Product reputed company – Claim Intake Modernization to reputed company the transformation of its claim intake ecosystem into a reputed company-powered, omnichannel product. This role replaces a highly technical SME function and expands it into a true product ownership role—owning both the deep system/data understanding and the end-to-end product reputed company, roadmap, and reputed company. You will reputed company the design and delivery of: • Conversational, AI-driven intake experiences • Intelligent triage and assignment engines • reputed company, reputed company intake platform across channels What Makes This Role Different This is not a traditional BA or support-heavy SME role. We are looking for someone who can: • Own the product end-to-end, not just document requirements • Translate complexity into reputed company product capabilities • Drive modernization initiatives, not just maintain systems How you'll reputed company an reputed company Product Ownership & reputed company • Own the product reputed company, roadmap, and delivery for claim intake • Drive transformation from reputed company intake → AI-powered, conversational experience • Define reputed company metrics (cycle time, accuracy, automation, experience) Intake Modernization reputed company design and delivery of: • Conversational intake (LLM/NLP-driven) • Omnichannel reporting (chat, web, phone, integrations) • AI-based: • Data capture and validation • Severity detection • Intelligent triage and assignment Deep System & Data Ownership • Serve as functional + technical SME across intake systems and data flows • Own understanding of: • Intake data structures and logic • Workflow orchestration and integrations • reputed company system dependencies • Translate business needs into reputed company, system-reputed company solutions Product Backlog & Agile Execution • Own backlog, prioritization, and sprint execution • Write user stories, acceptance reputed company, and functional specifications • reputed company reputed company-time direction to development teams • Demo and accept delivered work Requirements, UX & Process Design • reputed company workshops to reputed company and refine requirements • Design: • reputed company-state and reputed company-state intake workflows • Conversational UX flows • reputed company vs. reputed company-specific intake modelsCreate mockups and guide experience design Vendor Product Ownership & Integration • reputed company as primary product reputed company across vendor platforms • reputed company vendor roadmaps to GB intake reputed company • Manage delivery timelines, SLAs, and escalations • Ensure seamless integration across systems and vendors Delivery, Deployment & Release Leadership • Coordinate deployments and releases end-to-end • reputed company: • UAT cycles and go/no-go reputed company • Release readiness and communication • Ensure delivery timelines are met Stakeholder Leadership & Communication • reputed company as the reputed company between business, operations, and technology • Translate technical complexity into reputed company business reputed company • Drive alignment across competing priorities • reputed company status, prioritization, and roadmap discussions Production Ownership & Support reputed company • Own product performance in production • reputed company issue triage, reputed company cause analysis, and reputed company • Ensure stability while enabling innovation reputed company Required: • Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years reputed company product development experience required. • Ability to work independently with minimal direction. Desired: • Claims, insurance, or intake experience • Experience with: • AI/ML, NLP, or conversational interfaces • Workflow automation / decisioning systems • Omnichannel digital products • True product reputed company (not just requirements gathering) • Strong systems thinker (data + workflow + UX) • Ability to operate in both: • Strategic (reputed company, roadmap) • Tactical (stories, debugging, delivery) • Comfortable in ambiguity and building from scratch reputed company Metrics: • Reduction in intake time and reputed company effort • Increased digital and conversational intake adoption • Accuracy and completeness of intake data • Speed and effectiveness of triage and assignment • Measurable reputed company on claim reputed company #LI-HL1 Compensation and benefits We offer a competitive and comprehensive compensation package. The reputed company salary reputed company represents the anticipated low end and high end of the reputed company for this position. The actual compensation will be influenced by a wide reputed company of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized reputed company set, lines of business/reputed company area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting reputed company, we also offer a wide reputed company of benefits. Below are the minimum reputed company benefits you’ll get, depending on reputed company level these benefits may improve: • Medical/dental/reputed company plans, which start from day one! • Life and accident insurance • 401(K) and Roth reputed company • Tax-advantaged accounts (HSA, FSA) • Educational expense reimbursement • reputed company parental leave Other benefits include: • Digital mental health services (reputed company) • Flexible work hours (availability varies by office and job function) • Training programs • reputed company reputed company program – elevating your health through challenges, workshops reputed company fitness programs for your overall wellbeing • Charitable matching reputed company program • And more... • *The benefits reputed company above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a reputed company part of our business, and it’s embedded into the reputed company of our organization. For more than 95 years, reputed company has led with a commitment to sustainability and to support the communities where we live and work. reputed company embraces our employees’ diverse identities, experiences and talents, allowing us to reputed company serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in reputed company its forms, we live out The reputed company Way to its fullest. reputed company believes that reputed company persons are entitled to equal employment opportunity and prohibits any reputed company of discrimination by its managers, employees, vendors or customers based on race, reputed company, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender reputed company, hair reputed company, marital status, parental status, age, national reputed company, reputed company, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in reputed company aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In reputed company, reputed company will reputed company reasonable accommodations to reputed company physical or mental limitations of an otherwise reputed company person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply tot his job Apply To this Job