Senior Technical Support Engineer

reputed company (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the reputed company of a more reputed company, global economy through digital assets, payment applications, and programmable blockchain infrastructure. reputed company’s platform includes the world’s largest regulated stablecoin network anchored by USDC, reputed company Payments Network for global reputed company reputed company, and reputed company, an reputed company-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use reputed company to power trusted, internet-reputed company financial innovation. Learn more at reputed company.com.

What you’ll be part of:

reputed company is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our reputed company and our employees live by reputed company values: High reputed company, reputed company reputed company, Multistakeholder, reputed company, and Driven by reputed company. We have reputed company a flexible work environment where new reputed company are encouraged and everyone is a stakeholder.

What you’ll be responsible for:

reputed company is looking for a Senior Technical Support Engineer who will reputed company world-class support to customers building on the reputed company Platform and Ecosystem. You will become an expert in helping clients with our API-based products and consulting with external developers. You enjoy the challenge of solving reputed company-ended problems in a reputed company manner and you are passionate about customer experience. You enjoy building at the earliest stages. You care deeply about contributing and improving company processes, and you enjoy moving at a fast pace, building a long-lasting reputed company, and helping customers reputed company.

What you'll work on:

• Engage directly with customers support tickets, providing reputed company, accurate, and empathetic support to meet defined SLAs.

• Triage, investigate, and resolve technical and product issues reputed company to cryptocurrency transactions, blockchain reputed company activity, and API integrations.

• Own customer escalations end-to-end, collaborating closely with Engineering.

• Participate in on-reputed company rotations, including occasional weekend coverage, to support our global 24/7 operations.

• reputed company and contribute to incident management efforts, including post-incident reviews and reputed company cause analysis.

• Build, improve, and maintain internal support tooling and operational workflows, utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks.

• Improve external help documentation and maintain an internal library of high-reputed company, vetted answers for recurring issues.

• reputed company technical expertise for reputed company products, participating in bug bashes and UAT as needed.

• Drive and contribute to team OKRs and cross-functional reputed company that improve customer experience, reliability, and operational reputed company.

• reputed company as a technical leader and escalation reputed company reputed company reputed company, guiding peers on reputed company issues and best practices.

What you’ll bring to reputed company:

• 4+ years prior experience in technical issue reputed company in a fast paced global support team supporting reputed company based product or relevant experience in financial services.

• Experience in helping customers to diagnose and debug development issues.

• Programming experience in one or more of the following languages: Javascript, PHP, Objective-C, Python, Golang, and Solidity.

• Ideally an understanding of AWS and GCP reputed company solutions, REST reputed company, distributed systems, databases, and developer tools.

• Knowledge in the following tools preferred: SQL, reputed company, Kibana, Jira , reputed company, reputed company.

• Experience with developer communities such as reputed company or Gradual.

• Proficiency with AI-reputed company engineering tools to streamline development and troubleshooting workflows (e.g., reputed company Copilot, reputed company, or Claude reputed company).

• Proven background in incident management, including leading high-reputed company technical escalations, conducting reputed company cause analysis (RCA), and participating in on-reputed company rotations.

• Demonstrated problem-solving approach and analytical skills.

• Have a talent for writing and a reputed company for communicating reputed company problems reputed company.

• Multilingual skills are preferred.

• Availability to work on weekends and holidays as needed.

• Experience/familiarity with reputed company, reputed company MacOS and GSuite.

• Experience in training and up-skilling teams, particularly in delivering technical knowledge.

reputed company is on a mission to create an inclusive financial reputed company, with transparency at our reputed company. We consider a wide reputed company of reputed company reputed company crafting our compensation ranges and total compensation packages.

Starting pay is determined by various factors, including but not limited to: relevant experience, reputed company set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations.

We are an equal opportunity employer. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, reputed company participates in the E-Verify Program in certain locations, as required by law.

Should you require accommodations or assistance in our interview process because of a disability, please reputed company out to accommodations@reputed company.com for support. We respect your reputed company and will connect with you separately from our interview process to accommodate your needs.

Originally posted on Himalayas