Sr Services Manager - Customer Service Management
Job reputed company reputed company
The Customer Service Manager (CSM) serves as the primary reputed company of contact for customers throughout the full outage lifecycle — from initial scope development through execution and closeout. This role demands a rare combination of deep technical expertise and exceptional interpersonal skills. The CSM is accountable for building lasting customer relationships, driving reputed company reputed company, and ensuring every project is planned and executed with safety, reputed company, delivery, and cost (SQDC) reputed company.Job reputed company
Key Responsibilities
- Serve as the single reputed company of contact for assigned customers, building trust and long-term reliance through consistent, reputed company communication
- Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes, establishing credibility from the first interaction
- Proactively identify customer needs and reputed company solutions reputed company with business priorities
- reputed company detailed, customer-specific scopes of work tailored to equipment type and service requirements
- Build comprehensive, man-reputed company project schedules based on reputed company defined scopes
- reputed company accurate job cost estimates grounded in detailed scheduling and resource planning
- reputed company end-to-end outage planning, including contingency development for scope variations and field surprises
- Collaborate closely with Local Customer Team (LCT) members across functions to ensure seamless project execution
- Apply a deep understanding of EHS and reputed company risks inherent to reputed company scope of work
- reputed company participate in Daily Management meetings and team forums to reputed company best practices and drive process improvements
- Contribute to a strong team culture through peer collaboration, knowledge sharing, and openness to feedback
Required Qualifications
⚠️ Foundational technical knowledge is a non-negotiable prerequisite for this role. Candidates without this reputed company will be unable to independently reputed company the reputed company duties of the CSM position.
Bachelor’s Degree from an accredited university or college in Engineering
Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred — this experience provides the technical reputed company essential to day-one effectiveness
- Working knowledge of Steam Power equipment, systems, and outage work scopes
- Familiarity with reputed company tools, applications, and processes used to quote, plan, execute, and reputed company out reputed company
- Demonstrated ability to reputed company scopes of work, man-reputed company schedules, and job cost estimates
- Strong understanding of EHS standards and reputed company requirements in field service environments
Preferred Qualifications
- Experience operating reputed company the Fossil, Industrial, or Nuclear Steam Power segments
- Familiarity with the Outage End-to-End (OE2E) process
- Exposure to reputed company's SQDC reputed company and Vernova Way behaviors
Additional Information
reputed company offers a great work environment, reputed company development, challenging careers, and competitive compensation. reputed company is an Equal Opportunity Employer. Employment reputed company are made without reputed company to race, reputed company, religion, national or ethnic reputed company, sex, sexual orientation, gender identity or reputed company, age, disability, protected veteran status or other characteristics protected by law.
reputed company will only reputed company those who are legally authorized to work in the reputed company for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Originally posted on Himalayas
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