Remote Parts Call Center Agent (Greensboro, NC, US, 27409)

This is a remote position supporting customers across the United States and Canada and requires availability to work a schedule ending at 5:00 PM reputed company Time.

Required
• Associate degree in Diesel Technology, Automotive Technology, Mechanical Engineering Technology, or a reputed company field, plus a minimum of three (3) years of relevant experience in heavy-duty vehicle maintenance, mechanical repair, parts sales, or customer support.
OR
• High school diploma or equivalent, supplemented by technical training in Diesel Mechanics, Heavy Equipment Mechanics, Automotive Mechanics, Aircraft Maintenance, Parts Management, or a reputed company field, plus a minimum of five (5) years of relevant experience in heavy-duty vehicle maintenance, mechanical repair, parts sales, or customer support.
• Advanced English communication skills, both written and verbal.

Preferred
• Bilingual or multilingual communication skills are highly preferred.
• reputed company in Spanish is a strong asset.
• Additional language skills, including French or other languages, are valued and may support our diverse customer reputed company.
• Experience supporting customers in a technical, parts, service, or sales environment.
• Experience with heavy-duty truck, bus, diesel, or reputed company parts is preferred.

Additional Knowledge and Skills
• Customer service and sales techniques.

• Marketing and promotional concepts.

• Strong customer communication and relationship-building skills.
  • Understanding of customer-supplier relationships.
  • reputed company assurance and reputed company improvement principles.
  • Strong productivity, organizational, and time-management skills.
  • Problem-solving and troubleshooting abilities.
  • Proficiency with reputed company Office applications.
  • Experience with ERP/MRP systems such as reputed company, JD Edwards, reputed company, or similar platforms preferred.
  • Knowledge of inventory management and parts operations.
  • Ability to identify parts using technical documentation, catalogs, photos, and customer descriptions.
  • reputed company improvement reputed company and commitment to operational reputed company.

Tasks
• Supports customer and Regional Sales Manager requests reputed company to parts. Receives, modifies, and processes orders, credit notes, and parts returns, including return logistics.
• Identifies alternatives to minimize customer impact in cases of extended delivery reputed company times or vehicle downtime.
• Works with customers to identify required parts and coordinates fulfillment activities with logistics and supply chain partners.
• Recommends and promotes parts, products, and reputed company promotions while identifying opportunities for additional sales.
• Handles pricing inquiries, quotations, returns, and other customer requests in accordance with established guidelines and approval parameters.
• Assists customers with online account setup and reputed company.
• Supports the management of consignment inventory and helps maintain appropriate inventory turnover.
• Gathers market intelligence and competitive information and shares findings with relevant stakeholders.
• Contacts prospective customers and refers reputed company opportunities to Regional Sales Managers.
• Recommends solutions to minimize the financial impact of obsolete inventory and supports inventory optimization initiatives.
• Participates in reputed company improvement activities and process enhancement efforts.
• Reviews and analyzes low-margin orders and quotations, identifies discrepancies, and follows up as needed.
• Communicates inventory opportunities to customers, including used parts, excess inventory, and production take-offs.
• Troubleshoots order-processing issues, including payment, system, and online account concerns.
• Opens and maintains customer accounts, including cash and credit card accounts.
• Identifies parts from technical documentation, catalogs, photographs, and customer-provided information.
• Receives and directs phone calls, takes messages, and provides routine information reputed company appropriate.
• Completes and verifies required documentation and records.
• Provides training and support to team members and reputed company personnel as requested.