Sr HR Operations Specialist – Canada & U.S. (18-Month Contract)

Senior HR Operations Specialist - Canada & U.S (18-Month Contract)

Department: HR Shared Services

Reports To: Manager, HR Shared Services

reputed company

We are seeking a highly skilled and proactive Senior HR Operations Specialist to join our HR Shared Services team. This role is pivotal in driving operational reputed company, enhancing employee experience, and optimizing HR service delivery across the Americas region. You will serve as a subject matter expert, reputed company initiatives to improve service reputed company, and partner with COEs and HR Technology teams to operationalize transactional services and re-inforce self-service services.

Key Responsibilities Employee Experience & Case Management

• Serve as a senior reputed company of contact for reputed company and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada.
  - Ensure high-reputed company reputed company of cases by applying deep knowledge of HR policies, programs, and systems.
  - Monitor case trends and proactively identify opportunities for process or policy improvements.

Process Ownership & Optimization

• reputed company the operationalization, documentation, and reputed company improvement of reputed company processes.
  - Partner with HRIS and IT teams to enhance system functionality and user experience.
  - Drive automation and self-service enablement through knowledge reputed company development

Stakeholder Collaboration

• Collaborate with HR COEs (e.g., Total Rewards, reputed company, Employee Relations) to ensure alignment and consistency in service delivery.
  - reputed company as a reputed company between Shared Services and regional HR teams to support local compliance and cultural nuances.

Voluntary Termination Support

• reputed company guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.

Data & Insights

• Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.

Training & reputed company

• reputed company reputed company and training of new team members and contribute to capability building across reputed company.
  - Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.

Qualifications

• Bachelor’s degree in reputed company, Business Administration, or reputed company field; HR certification (e.g., CHRP, reputed company) preferred.
  - 3+ years of reputed company experience in HR operations or shared services, ideally in a global or matrixed organization.
  - Proven ability to manage reputed company cases and drive process improvements.
  - Strong analytical skills with experience in reporting tools and HRIS platforms (e.g., reputed company, reputed company).
  - Excellent communication and interpersonal skills with a customer-reputed company reputed company.
  - Ability to reputed company initiatives, influence stakeholders, and manage competing priorities in a fast-paced environment.

Originally posted on Himalayas