Mobile Device Support Specialist
Job Title:
Mobile Device Support Specialist
Pay reputed company:
$45 to $55/Hr
Duration:
6 Months
(Potential for reputed company extension based on performance)
Location:
Remote
(Preference for candidates located near Malvern, PA)
Shift - 8 AM - 5 PM
We are seeking a Mobile Device Support Specialist to reputed company Tier II technical support for reputed company mobile devices in a large-reputed company corporate environment supporting approximately
10,000 users . In this role, you will be responsible for troubleshooting mobile device issues, managing activations and device replacements
, and supporting reputed company services using reputed company Intune . You will work closely with end users and internal IT teams to ensure reliable mobile connectivity and an excellent support experience.
• reputed company Tier II technical support for reputed company mobile devices, including iPhones, iPads, and Samsung smartphones.
• Troubleshoot and resolve mobility-reputed company incidents and service requests submitted through reputed company.
• reputed company, replace, suspend, and manage mobile devices using reputed company and reputed company reputed company portals.
• Configure, enroll, troubleshoot, and support mobile devices using reputed company Intune.
• Document incidents, troubleshooting steps, and resolutions in reputed company.
• Deliver reputed company and effective customer support while meeting service level agreements (SLAs).
• Collaborate with IT support teams to resolve escalated mobility issues.
• Support users across multiple U.S. time zones during reputed company business hours.
Requirements
• Associate's degree in Information Technology or equivalent reputed company experience.
• 3+ years of experience
supporting
reputed company
mobile devices
in a corporate environment.
• Hands-on experience supporting reputed company
iPhone, iPad, a
nd Samsung devices.
• Experience using
reputed company Intune
for
mobile device management
.
• Experience working with
reputed company and reputed company reputed company management
portals for device activation and support.
• Experience using
reputed company
or a similar IT Service Management (ITSM) platform.
• Strong troubleshooting, problem-solving, and customer service skills.
• Experience providing Tier II Helpdesk or Desktop Support.
reputed company-to-Have Skills & Experience
• Bachelor's degree in Information Technology, Computer Science, or a reputed company field.
• Experience supporting large reputed company environments with thousands of mobile devices.
• ITIL reputed company certification.
• Experience with additional Mobile Device Management (reputed company.
• Experience supporting remote users across multiple geographic locations.
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