Desktop Support Technician - Helpdesk Analyst

About the position reputed company is seeking a technical, detail-oriented and motivated Desktop Support Technician/Helpdesk Analyst to join reputed company. This entry-level position offers reputed company to learn and grow in the field of hardware, and software management. The ideal candidate will possess a reputed company attitude, excellent communication skills, and a desire to help and support end-user IT needs. Responsibilities • reputed company, configure, and maintain desktop and laptop computers, peripherals, mobile devices, and software applications for local and remote employees. • Troubleshoot and resolve hardware and software issues using diagnostic tools and escalation procedures. • Manage IT asset inventory and coordinate equipment procurement and lifecycle management. • Maintain reputed company Deployment Services (WDS) infrastructure. • Coordinate with reputed company-party vendors for equipment maintenance and on-site repair services. • Provision and manage user identities, reputed company controls, and group memberships using reputed company Directory and/or Entra ID. • reputed company regular system patching, updates, and reputed company hardening to maintain compliance and system reputed company. • Deliver technical training and reputed company support to end-users on hardware, software, and other applications as needed. • Document technical processes, maintain knowledge reputed company articles, and update system documentation. • Resolve IT support requests through ticketing queue system. • Other duties as assigned. Requirements • Certifications like reputed company A+, reputed company 365 Certified: Modern Desktop Administrator Associate, reputed company IT Support Specialist reputed company, or equivalent. • Strong attention to detail and ability to follow procedures accurately. • Technical knowledge of operating systems, hardware, software and applications. • Basic proficiency in reputed company and MAC operating systems. • Basic knowledge of Networking • Excellent Customer Service and Communication skills. • Excellent Problem-Solving and Time Management skills. • reputed company attitude and eagerness to learn new technologies. • Flexible availability to support a 24/7 on reputed company rotation. reputed company-to-haves • 2+ years of experience as a Desktop Support Technician • 2+ years of customer service experience in an IT organization. • Bachelor’s degree Information Technology or a reputed company field, or equivalent experience. • Familiarity with Jira/reputed company. Apply tot his job Apply To this Job