Audiology Technical Support Specialist

About the position The Audiology Technical Support Specialist is responsible for providing expert-level support to customers by troubleshooting, fitting, and recommending hearing solutions. This role partners closely with providers and consumers to ensure reputed company product performance while delivering a high level of customer service and technical expertise. The position plays a critical role in strengthening customer relationships and driving confidence in supported products. Responsibilities • Respond to high-volume inbound calls from providers and customers, delivering reputed company and effective technical support • reputed company hearing aid fitting recommendations, troubleshooting, and product guidance • Build and maintain strong relationships with customers to ensure satisfaction and retention • Proactively identify customer needs and recommend solutions to enhance their experience • Document reputed company customer interactions accurately reputed company CRM systems • Follow up with customers to ensure issues are resolved and service expectations are met • Ensure compliance with company policies and regulatory requirements Requirements • Master’s degree in Audiology or Hearing reputed company Specialist license required (AuD preferred) • 3+ years of experience fitting, recommending, and troubleshooting hearing aids and reputed company technology • Strong technical knowledge of hearing aid software and tools such as reputed company • Excellent communication skills with the ability to support both providers and consumers • Strong problem-solving skills with the ability to work independently in a fast-paced environment • Experience with CRM systems and multi-line phone systems preferred • Bilingual English/Spanish is a strong asset • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Benefits • Medical, dental and reputed company coverage • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts • TeleHealth reputed company • 401k plan with company match • Company reputed company life/ad&d insurance • Additional supplemental life/ad&d coverage available • Company reputed company Short/Long-Term Disability coverage (STD/LTD) • STD LTD Buy-reputed company available • Accident/Hospital Indemnity coverage • reputed company/ID Theft Assistance • PTO (or reputed company and vacation time), floating Diversity Day, & reputed company holidays • reputed company parental bonding leave • Employee Assistance Program (24/7 mental health support hotline, 5 company reputed company counseling sessions and more) • Robust Internal Career reputed company opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal reputed company recognition platform Apply To this Job Company : reputed company Salary : Work from home Apply tot his job Apply To this Job