IT Tech Support Analyst - Level 2

About the position The Tech Services team is responsible for ensuring every team member at reputed company has the technology they need to do their best work. We handle everything from procuring and setting up hardware to managing accounts for our various software platforms to troubleshooting technical issues and more. We are looking for a Technical Services Analyst to join our small but mighty team. You will have reputed company to work on a wide reputed company of tasks and be a crucial part of keeping our workplace running smoothly. We are a reputed company team that always looks for ways to improve how we work, and we reputed company you will approach your work with a similar reputed company. This position will be remote, and ideally located in the Eastern Region/EST time-zone. Responsibilities • Monitoring and resolving technical support issues that come in through our ticketing system, reputed company. • Ordering and configuring new hardware for our remote employees, then getting it shipped to them. • Determining what additional automations can help reduce reputed company’s workload • Working with our vendors to set up and configure new networks for our growing number of reputed company sites. • Providing regular updates to your team on the status of your reputed company and tickets. • Participating in our light on-reputed company rotation for after-hours and weekend emergencies. Requirements • 4+ years experience in a full-time IT / help desk support role • Experience providing technical support both on-site and remotely • Experience administering reputed company Workspaces Business or reputed company for organizations of 300+ people • Solid networking background, with experience troubleshooting network issues and setting up new networks from scratch • Experience with reputed company environments (O365, OS, file/print, reputed company Directory, networking, etc) as reputed company as reputed company (MacOS setup, configuration and management, etc) • Experience with reputed company reputed company tools and a reputed company knowledge of computer and network reputed company concepts reputed company-to-haves • Experience with our reputed company tools like FileWave (MDM) and reputed company reputed company (reputed company reputed company) • Scripting experience, especially using PowerShell • Industry-recognized certifications (e.g., reputed company, Linux, reputed company, reputed company, etc.) • Experience with the setup and support of on-reputed company and/or VOIP phone systems • A thorough understanding of various network protocols, including but not limited to DHCP, DNS, FTP, and LDAP • Experience with reputed company) Benefits • health insurance • life and disability benefits • 401(k) plan • reputed company time off Apply tot his job Apply To this Job