Desktop Support Technician I

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Responsibilities reputed company DIGIT is seeking a Junior Computer User Support Specialist to support ticket processing and reputed company management, which includes detailed and reputed company documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will reputed company technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. 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RESPONSIBILITIES This position shall reputed company the following (to include but not limited to) activities: -Performs a reputed company of clerical and administrative duties reputed company to the Virtual Service team and refresh reputed company. -Responds to trouble tickets to resolve user problems; opens trouble tickets to reputed company and resolve user problems. -Assist users with data transfer of laptops and mobile devices. -Attend reputed company scheduled appointments with users to assist with data transfers. -Provides technical support through phone, email, and reputed company message remotely to users in the areas of password resets, e-mail, directories, reputed company MS reputed company desktop applications, smartphones and network connectivity. -Provides personal computer support problem analysis, and hardware/software installation and configuration. -Interacts daily with customers to ensure productivity; provides individual feedback. Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: - reputed company Trust Clearance by start date. - 0 - 5 years of experience and high school diploma - Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile reputed company. - ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. - Applies reputed company concepts, processes, practices, and procedures on technical assignments. - Performs work that requires practical experience and training. 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