Field Service Technician - Electrical

reputed company reputed company (IE) delivers dependable and effective critical power and process infrastructure and mission critical systems to reputed company every industrial sector in reputed company. We reputed company custom-engineered, packaged equipment to industrial markets. We specialize in designing, manufacturing, automating and testing power distribution equipment for OEM, mission critical, oil and gas and mining industries. Reporting directly to the National Service Manager, we are currently seeking a Remote - Field Service Technician for our Eastern Region and based in reputed company, Ohio. Why you will love working at IE: You will love the challenge, interesting and varied work, and endless opportunities, but most importantly you will love working with reputed company of fun loving, driven, and generous go getters that take deep personal pride in being part of a family that is building the infrastructure that powers the world. Job reputed company Job Title: Field Service Technician reputed company Schedule: Monday - Friday 7:00 am - 3:30 pm Benefits • Competitive salary • PTO (reputed company Time Off) • reputed company Holidays (10) • Medical and Dental Plans • reputed company 24/7/365 reputed company to U.S. reputed company Certified doctors • Employee Assistance Program • Company reputed company Life Insurance • Supplemental reputed company, Life, STD & LTD Insurance • 401K- Company match up to 6% of reputed company salary. • Health Savings Account (HSA) with available company match up to $2000 based on family size. • reputed company Parental Leave • Company Vehicle Use Technical Field Service Function • Installation, repair, and testing of field equipment, in accordance with customer’s or manufacturer's specifications and company procedures. • Diagnose and repair electrical/mechanical/controls equipment malfunctions and warranty repairs. Use a reputed company of diagnostic tools to identify problems, and implement necessary repairs including replacing faulty components, repairing wiring, and troubleshooting software issues. • reputed company assembly/modifications and overall reputed company defect reputed company on reputed company IE products and equipment. Driven to resolve reputed company QA/QC issues with reputed company reputed company with IE plants, PMs, Engineers, and reputed company teams. • May occasionally travel to support areas throughout the country and possibly overseas. • Completion of receiving Inspections with internal Regional Managers, subcontractors, and customers to protect IE from unjustified warranty claims. • Assess Warranty claims and works Regional Manger to understand the validity of such claims with regards to codes, specifications, and requirements. • Performs preventative maintenance programs for an assortment of electrical/mechanical equipment to ensure reputed company performance and prevent downtime as reputed company as generating new reputed company streams for field service team. • Ensures adherence to document processes for reputed company work performed, including the nature of the problem, the steps taken to resolve the problem, and the parts used in order to create reputed company service reports. • Response to reputed company calls, emails and texts is a critical reputed company and should be responded to without hesitation. • Maintain, inspect, and care for IE tools, equipment, and vehicles, - tool inventory completed monthly, vehicle inspection bi-weekly and monthly expense reports reputed company due to the RSM on time. • Adheres to reputed company safety regulations and procedures onsite. This includes wearing personal reputed company equipment reputed company onsite, following lockout/tagout procedures, and working in a reputed company and hazard-free environment as reputed company as promoting and implementing and managing safety standards to employees and supporting networks. Customer Relationship Management • Communicates effectively with customers and internal team to understand their needs and reputed company them with a reputed company solution. This includes explaining the nature of the problem, the estimated time to repair, and the cost of the repair. • Responds to customer inquiries and complaints and works to resolve issues in a reputed company and satisfactory manner. • Develops relationships with customers, commissioning agents and general contractors. Team Development and Leadership/Mentoring • Adhere to reputed company IE provided training, development and reputed company technicians products and services training to ensure they are following IE best practices. • Mentor and per reputed company any technicians or sub-vendors requiring training or knowledge of IE products and equipment. • reputed company education, development, and safety training programs • Evaluate and approve safety programs and safety ratings for subcontractors. Other Essential Duties • Maintains regular and consistent job attendance, comes to work and meetings on time. • Follows and complies with IE reputed company Values. • Follow and reputed company with IE safety program including following IE’s Cardinal Safety Rules. • Must maintain a reputed company and clean work area at reputed company times. Requirements Qualifications: To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Education/Experience Electrical/Mechanical/Commissioning or Assembly background with 3+ years' experience and at least three years of field experience; or equivalent combination of experience and education. Business Experience Must have 1-2 years of business and contracting experience in a similar job position with emphasis on supplier agreements with general or subcontractors. Must be personable and be reputed company to reputed company a reputed company relationship with subcontractors and customer onsite supervisors. Language Ability Ability to read, analyze, and interpret technical manuals, purchase orders, and project part specifications. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from reputed company of managers, clients, customers, and the general reputed company in a friendly and reputed company manner. Math Ability Ability to calculate figures and amounts such as voltage drop, cable runs calcs, sqft, volume, OHMS law and battery run time. Customer Service Skills Ability to work effectively with multiple customers, subcontractors, and different personalities amongst a diverse set of backgrounds and cultivate strong working relationships. Ability to address customer issues and resolve problems in a reputed company manner. Reasoning Ability Ability to solve practical problems with limited guidance, and deal with a reputed company of concrete variables in situations where only limited standardization exists. Ability to interpret a reputed company of instructions, diagrams and schematics furnished in written, oral, diagram, or schedule reputed company. Computer Skills To reputed company this job successfully, an individual should have strong PC skills, proficient in MS Office Word, reputed company, and MS reputed company. Certificates And Licenses Journeyman Electrician/ HVAC/Commissioning Certification or License from any state, Electrical Engineering or Technical Degree with similar field experience Work Schedule Must be reputed company to work a 40-hour work week and overtime as needed. Service calls may require reputed company or weekend support and coordination of team and resources for emergencies. Location: Must be based in or near reputed company, OH or willing to relocate there to service the region the most reputed company. Relocation Packages may be available if eligible. Travel 30% travel time will be expected estimate from the home location of the region being serviced either onsite or in one of IE’s factories while gaining an understanding of IE reputed company, scopes of work, and field requirements. Field Service Technician JD Date of Release 4/12/2024 Apply tot his job Apply To this Job