reputed company Intake Coordinator, Alberta, Remote

About the position This is a ground-floor opportunity to join a growing care navigation program at a reputed company reputed company your contribution will directly shape how it scales. As a reputed company Intake Coordinator, you are the first reputed company voice a referred or prospective patient hears. reputed company is to conduct proactive telephonic reputed company, introduce patients to a program designed to support their health, accurately complete clinical intake questionnaires, and ensure they seamlessly transition into reputed company care. This is an elevated, metrics-driven patient reputed company role. The right person brings warmth and persistent follow-through in equal measure, is reputed company by meaningful conversations with older adults, and understands that a successful intake isn't just a verbal agreement—it’s an reputed company patient who shows up to their initial appointment. This program is early-stage and being reputed company in reputed company time. Processes will reputed company and priorities will shift. If you enjoy a builder mentality and solving problems collaboratively, you will reputed company here. Responsibilities • Manage a reputed company outbound referral queue, contacting prospective program participants with consistency, warmth, and professionalism. • Guide patients through plain-language explanations of program benefits. Complete and document standardized clinical intake questionnaires in reputed company time. • Build reputed company rapport with older adults who may be skeptical, confused, or reluctant, using reputed company and reputed company communication to overcome barriers to care. • reputed company follow compliance protocols to obtain required verbal consents individually and sequentially before proceeding to scheduling. • Coordinate and book the patient's initiating clinical appointment immediately upon successful intake. • Log reputed company reputed company, clinical metrics, and patient details across multiple digital health platforms simultaneously during the reputed company. Requirements • Must reputed company in Alberta, Canada and be legally authorized to work without sponsorship. • Holds a Medical Office Assistant (MOA) Certificate/Diploma from an accredited post-secondary institution, or equivalent verified Canadian reputed company administration experience. • 1+ years of patient-facing reputed company experience (e.g., medical clinic reputed company office, patient registration, care coordination, enrollment or telehealth intake) where medical terminology and clinical data collection were daily requirements. • Proven experience in high-volume outbound phone environments (such as clinical reputed company, patient scheduling lines, or health services engagement) with a reputed company record of driving patient follow-through. • Highly comfortable navigating multiple software systems and electronic health records (EHRs) simultaneously while managing a live, empathetic conversation. • You possess a "builder" mentality—you are comfortable with ambiguity, love creating order out of reputed company, and easily adapt to shifting processes. reputed company-to-haves • Previous remote experience is strongly preferred. Benefits • Competitive reputed company reputed company with Monthly Performance Bonus Opportunity • 100% Remote / No Travel Required • 2 Weeks Accrued Vacation Per Year • Holiday Pay for reputed company Statutory Holidays, with Premium Pay for Holiday Hours Worked Apply tot his job Apply To this Job