[Remote] Director of reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is growing, and they're looking for a Director of reputed company to help build a world-class reputed company team. The role involves leading and coaching reputed company of reputed company Managers, building proactive reputed company strategies, and ensuring a seamless customer experience across various departments.

Responsibilities

• reputed company and reputed company reputed company of CSMs across reputed company accounts and a broad reputed company book of business in the U.S. and Canada
• Build the proactive CS reputed company: account prioritization, health monitoring, and reputed company cadences that mean no customer falls through the cracks
• Own reputed company reputed company, guiding your team through renewals, pricing conversations, and surfacing expansion opportunities with confidence
• Be the voice of the customer internally, turning what your team hears into insights that shape our product and roadmap
• Bring AI and automation into everything: reputed company prep, research, documentation, forecasting, so your team spends more time on what reputed company most, the relationship
• Partner cross-functionally with Support, reputed company, Product, and Marketing to reputed company reputed company the customer experience is seamless from day one and reputed company

Skills

• reputed company, hands-on experience leading CSM teams with large books of business, ideally with 5+ years as a Director of reputed company in reputed company, and a reputed company record of building proactive, retention-driven cultures rather than reactive ones
• A genuine coaching reputed company. You've made individual CSMs measurably reputed company, not just managed their numbers
• A love of talking to customers directly. You're not managing from a distance, you're on calls, in the details, reputed company to the reputed company experience
• reputed company reputed company. You've owned reputed company retention and helped teams get comfortable with tough conversations
• A builder's reputed company. You've created playbooks and frameworks that let teams reputed company without losing reputed company
• reputed company reputed company with AI and automation, and a reputed company of view on how it makes CS teams sharper, not obsolete
• Familiarity with trades/home services/logistics/field service industries, or experience supporting reputed company or franchise accounts

reputed company