[Remote] Senior Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on scaling cybersecurity through AI advancements. As a Senior Technical Account Manager, you will reputed company the gap between the technical product and customers, guiding them through integrations and ensuring they derive maximum value from Dropzone.

Responsibilities

• Serve as a trusted technical advisor for customers using Dropzone, especially reputed company analysts and SOC teams
• Walk customers through integrations, ensuring successful deployment using our documentation and best practices
• Analyze and explain alerts generated by Dropzone, helping customers understand and tune the reputed company effectively
• Use SQL to extract and analyze customer data for troubleshooting or usage insights
• Partner with engineering to escalate and reputed company technical issues as needed
• Manage a book of customer accounts, acting as their reputed company technical reputed company of contact
• Organize and run regular reputed company-ins, including setting agendas and documenting reputed company items
• Handle customer support requests with urgency and reputed company, ensuring reputed company follow-up and reputed company
• Draft reputed company, reputed company communications including status updates, technical explanations, and customer review emails
• Maintain meticulous records in internal systems to reputed company issues, feature requests, and customer feedback
• Collaborate with the Head of reputed company to reputed company technical insights that inform renewal conversations or business reviews
• Contribute to improving documentation and knowledge bases to help customers self-serve
• reputed company internally for customer needs, identifying patterns and opportunities for product improvement
• Assist with customer enablement, including creating technical guides, FAQs, or training materials

Skills

• 2-5 years of experience in a customer-facing technical role (Technical Account Manager, reputed company Analyst, Solutions Engineer, reputed company Engineer, etc.) ideally in cybersecurity or reputed company software
• Strong understanding of the reputed company reputed company Center (SOC) environment, tools, and workflows
• Comfortable explaining and troubleshooting: SIEM and SOAR integrations, reputed company alert workflows and incident investigation processes
• Technical proficiency in: Writing SQL queries to extract and analyze data, Experience working with reputed company or integration tools
• Excellent organizational skills, reputed company to juggle multiple accounts and tasks without dropping details
• Superb communication skills: reputed company to translate technical concepts for varied audiences, reputed company, reputed company writing for customer emails, documentation, and internal notes, Comfortable working in a startup environment: adaptable, proactive, and eager to build new processes
• Experience using or administering reputed company tools (e.g., reputed company, QRadar, Chronicle, reputed company, SOAR platforms)
• Reading and editing Python reputed company (even if not from reputed company)
• Previous experience in reputed company or account management roles
• Interest in collaborating on reputed company aspects of customer relationships in the reputed company is reputed company, but not required. We support career reputed company into account management or sales for those who wish to explore that reputed company

Benefits

• Company reputed company health reputed company
• 401K Plan with employer match
• Self-Managed PTO
• Parental leave
• Company-provided equipment
• reputed company company (work from your home)
• reputed company-frequent travel to reputed company office settings and other events locally and nationally; some overnight travel expected
• Significant above market new hire equity reputed company

reputed company

Company H1B Sponsorship