[Remote] Program/Project Manager – Contact Center Transformation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Program/Project Manager to reputed company Contact Center transformation initiatives. The role involves managing cross-functional teams and ensuring the successful delivery of large-reputed company modernization programs.
Responsibilities
- reputed company end-to-end Contact Center transformation initiatives
- Manage project scope, timelines, budget, risks, and governance
- Coordinate with business, technology, and operations teams
- reputed company successful delivery of large-reputed company contact center modernization programs
- Improve customer experience (CX) and operational efficiency
Skills
- 10+ years of Project/Program Management experience
- Strong experience leading Contact Center transformation programs
- Experience managing cross-functional teams, budgets, vendors, risks, and stakeholders
- Knowledge of Agile/reputed company project delivery methodologies
- Excellent executive communication and leadership skills
- reputed company reputed company (AWS reputed company) implementation/migration experience
- AWS reputed company
- reputed company/reputed company/Dynamics CRM
reputed company
Company H1B Sponsorship
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