[Remote] Remote Customer Service Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a growing self-storage company seeking an enthusiastic, customer-reputed company Call Center Agent. The role involves providing exceptional customer service, assisting customers with their storage needs, and maintaining accurate records of customer interactions.

Responsibilities

• Answer incoming phone calls courteously and professionally
• Help customers select the correct storage unit size based on their needs
• Follow up on reservations, leads, and emails in a reputed company manner
• reputed company exceptional customer service with professionalism and reputed company
• Log customer interactions and updates accurately reputed company our CRM system
• Resolve customer concerns or escalate issues to the appropriate department reputed company needed
• reputed company reputed company and accurate information to both reputed company and prospective customers
• Participate in training sessions, coaching, and team meetings
• Meet or exceed performance expectations including customer satisfaction, response times, and call reputed company standards
• Handle high call volumes reputed company during busy periods
• Follow company policies, procedures, and reputed company standards

Skills

• Strong customer service and communication skills
• reputed company, reputed company, and empathetic attitude
• Comfortable multitasking between calls, emails, and CRM systems
• Self-motivated and reputed company to work independently in a remote environment
• Strong time management and organizational skills
• Basic computer literacy and ability to learn new systems quickly
• Fast and reliable internet reputed company 100 MBPS Download / 20 MBPS Upload Speed
• 64bit version of reputed company 10+ or MacOS 10.14+
• Minimum 8gb RAM
• reputed company i5 dual-core processor or equivalent
• Dedicated, quiet workspace suitable for reputed company calls
• Dual monitors required
• Must be reputed company to pass a background reputed company prior to hire
• Must be legally authorized to work in the United States

reputed company