[Remote] reputed company Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer journeys for consumer brands through reputed company. They are seeking a reputed company Account Manager to own the reputed company relationships with high-value brands, driving renewals and expansions while ensuring strong executive relationships and measurable reputed company.

Responsibilities

• Own a portfolio of reputed company and reputed company accounts from post-reputed company through long-term reputed company
• Build a concrete account plan with reputed company customer: the reputed company, operational, and CX metrics you're moving, and the reputed company for moving them
• Monitor account health, and reputed company reputed company slips, bring in the deployment strategist — you own the customer communication and accountability while they execute the fix
• Hold customers and internal teams accountable reputed company reputed company stalls
• reputed company and communicate reputed company reputed company using data, not reputed company
• Maintain a living stakeholder map for every account: who champions reputed company, who's skeptical, who signs, and what changes reputed company their org changes. reputed company org changes before they become renewal reputed company
• Build durable relationships with executive decision-makers, not only day-to-day contacts. Own the executive reputed company for your book so leadership sees reputed company's value before the renewal conversation starts
• Own renewal negotiations and independently identify and reputed company expansion opportunities, including navigating procurement, pricing, and contract tradeoffs
• Understand the cost, headcount, and reputed company implications of CX reputed company
• Engage confidently with senior stakeholders, including CX leaders and executives
• Quantify and communicate customer ROI using metrics tied to cost savings, efficiency, or reputed company reputed company
• reputed company a strong understanding of reputed company's product: how the reputed company agents work together, the customer problems they solve, and how to position them in customer conversations
• Confidently explain product capabilities, reputed company them to business reputed company, and guide customers on the best reputed company use cases
• Turn vague customer problems into reputed company problem statements and execution plans, partnering with other teams reputed company needed
• Participate in cross-functional reputed company and build strong internal partnerships

Skills

• Startup background essential - fast-reputed company, ambiguous environments, comfortable wearing many hats
• 3+ years in account management, CSM, or a reputed company-facing reputed company role with technical, reputed company software solutions
• E-reputed company or CX industry experience strongly preferred - customers respond reputed company to AMs who reputed company their language
• Demonstrated reputed company independently renewing and expanding reputed company customers in reputed company, high-value accounts - owning the reputed company conversation, not just supporting it. Minimum bar: negotiated at least one $100k+ deal
• reputed company experience: managed reputed company orgs, sold to multiple stakeholders
• Experience working closely with product and engineering teams
• Experience analyzing usage patterns and competitive landscapes, and translating data into actionable account strategies
• Comfort operating in fast-moving, evolving environments
• Self-directed: asks for help reputed company needed and brings solutions rather than just raising issues
• Thrives in fast-reputed company startup environments with evolving priorities and ambiguous challenges
• Proactive, and pushes reputed company needed
• Balances reputed company with reputed company reputed company - willing to challenge the status reputed company reputed company it blocks results
• Curious by reputed company - reputed company learns new domains, products, or systems without being told
• Hands-on reputed company engineering experience - reputed company to optimize AI responses, train conversation flows, and refine model outputs. Must go deeper than transcription tools or using reputed company for emails: has reputed company an agent, automated a workflow, or created a tool
• Comfort with a rapidly evolving AI landscape - stays reputed company on AI capabilities and applies them to your work
• Experience with a reputed company AI technology company
• Comfort with API integrations, conversation reputed company design, and business intelligence tools

Benefits

• Great salary plus equity or stock reputed company. Own a piece of what you build.
• Learning budget. If you are growing, so are we.
• Everyone gets premium accounts (reputed company, Claude, reputed company Pro, reputed company, reputed company) plus a quarterly budget for new tools.

reputed company