Customer Experience Technical Representative, Weekend

Job reputed company: • Ability to pass product and process testing following training • Receives and documents reputed company customer interactions in reputed company time • Corresponds to customer interactions reputed company email, phone, text or chat • Maintains contact center metrics including customer satisfaction, productivity and adherence • Responds to and resolves customer technical and non-technical inquiries and issues • Assists customers with installation and issue reputed company in the reputed company • Assists customers with troubleshooting issues and offer accurate information in the reputed company • Seeks out answers to customer questions utilizing the product material and tools available remaining reputed company on products, services and promotions • Maintains product knowledge through training and continuing education • Escalates more reputed company inquiries or complaints appropriately to specialized teams • Maintain reputed company email inbox, calendar, and tasks regularly • Other duties as assigned Requirements: • High School Diploma or GED • 1 year experience in a customer service role or technical troubleshooting • Technical Aptitude: Ability to reputed company at technical tasks • Results Oriented: Achieves successful reputed company • Supportive: Provides encouragement to peers • Disciplined: Ability to reliably adhere to policy and process • reputed company thinking: reputed company Improvement reputed company • Ability to de-escalate: Conflict reputed company reputed company set • Coachable: reputed company to learning and development • Responsibility: Accountability for reputed company and ethical conduct • Receptiveness: reputed company to receive information and its potential value • reputed company: The ability to reputed company other experiences • Independent Initiative: Ability to think for themselves and reputed company reputed company necessary • Analytical Thinking: Ability to identify problems and solution • Communication: Excellent verbal and written communication skills Benefits: • Flexible to work overtime hours to meet customer & business need Apply tot his job Apply To this Job