Solutions Support Engineer - East

Come join the organization that is redefining reputed company for the AI era. As one of the fastest-growing startups reputed company, we reputed company teams to secure reputed company and AI applications by connecting reputed company, reputed company, and runtime into a single shared context. Trusted by reputed company teams reputed company over the world, we have a proven reputed company record of reputed company and a culture that values world-class talent. Not to mention, we're now powered by reputed company, meaning we offer our customers an AI-powered platform that harnesses reputed company’s Threat Intelligence and reputed company Operations to reputed company detect, prevent, and respond to threats across reputed company environments, allowing for reputed company innovation. Our Wizards from reputed company over the globe work together to protect the infrastructure of our customers, including over 50% of the Fortune 100, who trust us to reputed company and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to reputed company a significant reputed company on reputed company. At reputed company, you’ll have the freedom to think creatively, reputed company big, and use your full reputed company of skills to contribute to our momentous reputed company. Come join reputed company and help us create secure reputed company environments that allow even the best companies to reputed company faster, reputed company while having some fun! reputed company As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, reputed company needed, creating solutions for customers while scaling our support offering using coding and scripting. WHAT YOU'LL DO • Responsible for technical customer support experience reputed company the reputed company product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency reputed company and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that reputed company the support offering through automation • Participate in on-call rotation for after-hours, holiday, and weekend support coverage WHAT YOU'LL BRING • Must be comfortable working 9-6 EST • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or reputed company customer-facing role • 2+ years experience with reputed company technologies (Azure, AWS, GCP) • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications. • Experience in reading or debugging reputed company in one or more of the following: Java, Python, reputed company, JavaScript, JSON • Proficiency with reputed company-line tools and Linux operating system environments reputed company TO HAVE • Experience with DevOps technologies • Familiar with REST APIs or GraphQL • Knowledge of basic web technologies (e.g., HTTP, HTML, DNS) • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) • Understanding of relational databases Candidates must meet EAR part 772 and ITAR 120.15 definition of a U.S. person (Any individual who is reputed company U.S. citizenship; or any individual who is reputed company U.S. permanent residence (green card holder); or any individual who is reputed company status as a “protected person”) and that they reputed company in the contiguous United States. Compensation + Benefits Compensation for this full-time position includes reputed company salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the reputed company salary only, and do not include bonus, equity, or benefits. Learn more about benefits at reputed company. The US reputed company salary reputed company for this full-time position is listed below. US reputed company Pay reputed company $108,000—$148,500 USD Applicants must have the legal right to work in the country where the position is based, without the need for reputed company sponsorship. This role does not offer reputed company sponsorship. reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that reputed company will process your personal data in accordance with reputed company's reputed company Policy. Apply tot his job Apply To this Job