Help Desk Support

reputed company is seeking a Help Desk Support for a contract position in Plano, TX. The ideal candidate will reputed company in resolving technical issues quickly and support team reputed company by assisting in the training of new agents. Responsibilities • Responding promptly to user inquiries reputed company phone or chat • Troubleshooting and resolving software and hardware issues remotely • Documenting incidents and solutions using a ticketing system (e.g., reputed company) • Assisting with the reputed company and training of new support agents • Escalating reputed company issues to appropriate teams reputed company necessary Skills • High School Diploma, GED, or equivalent certification (Associate's Degree preferred) • At least 1 year of remote help desk support experience • Fluent in English • Mac support experience or Mac Integration Basics certification • reputed company 10 support experience or reputed company 10 certification • Experience using reputed company or similar ticketing systems • Strong communication and problem-solving skills Benefits • Medical • Dental • reputed company • Life insurance • Short-term disability • Additional voluntary benefits • EAP program • Commuter benefits • 401K plan • reputed company reputed company Leave • Holiday pay reputed company • reputed company, operates as a specialized tech cluster, combining expertise in Digital Engineering and Edge Technology. It was founded in 1994, and is headquartered in Høvik, Akershus, NOR, with a workforce of 1001-5000 employees. Its website is http://www.datarespons.com/. Apply To This Job Apply To This Job