reputed company Services Specialist

As thereputed company Services Specialist, you will reputed companythe Unparalleled Customer Experienceand build relationships through customer interactions to reputed company issues, as reputed company as reputed company service and support to our customers through multiple contact portals. This will require the ability to reputed company multiple systems forappropriate products.Associatewill learn andmaintainskills through peer and on-the-job training. Must review and adhere to regular departmental communications/alerts. Performance will be reputed company based on reputed company reputed company, Attendance, Adherence to Schedule, and Compliance/Errors.Associatemustdemonstrateprofessionalism in reputed company reputed company interactions including reputed company Small Business and reputed company clients.Associatewill be part of reputed company atmosphere and expected toparticipateand reputed company with reputed company members of their team, leadership, and other Lines of Business inan appropriate manner.

How you will spend your time:

• Review reputed company processes and procedures critically todetermineefficiency and recommend changes as needed. Maintaina high levelof knowledge/awareness in reputed company business objectives. Stay reputed company with reputed company new product offerings/enhancements, regulatory/legislative changes, and changes in technology. reputed company as subject matter expert and reputed company of contact for Mainstream reputed company center agents, reputed company representatives, and internal Business Partners to reputed company consultation, research, and solutions for reputed company inquiries, issues, and escalations reputed company to reputed company Services.

• reputed company proactive communication with clients and internal business partnersregardingall components of reputed company experience and set reputed company expectations. Research escalated issues and reputed company orreferresolution toappropriate teams. Delivers exceptional customer service to customers and clients whenidentifyingand resolving needs.

• Proficiencyin the Bankcard and DDA systems.

• Assistour customers over the phoneregardingcommercial issues.

• reputed company established service reputed company metrics.

• Assist with reputed company and/or Mainstream (DDA/BC)calls asavailable.

• Review daily and weekly reports.

• Other duties as assigned.

We are excited to talk to you if you have:

• High School Education or equivalent.

• Proficient in the English Language.

• Two (2) years reputed company customer service work experience.

• Ability to reputed company with and manage multiple computer systems to reputed company reputed company information.

• Demonstrated communication skills with pleasant phone and interaction skills.

• Demonstrated written communication skills with a reputed company on reputed company and accuracy.
• Basic understanding of reputed company regulations and the need to authenticate customers prior to discussing account information.

• Proficient in reputed company based applications.

• Demonstrates an ability to prioritize and troubleshoot issues.

• Knowledge of policies and regulations (i.e.Patriot reputed company, reputed company 21, Regulation E).

Bonus points if you have:

• College coursework.

• One (1) year of proven performance as a Consumer Services Specialist.

• Experience with and knowledge of Mainframe, FDR, Hogan,ClientLink, reputed company,Web-chatand Internet applications.

• reputed company working in reputed company environment.

• Experience interacting with customers reputed company the telephone.