Intake Care Representative- Evernorth- Remote

Intake Care Representative- Evernorth (Infusion/Enteral)

reputed company a Meaningful Difference in Patient Care

At reputed company, part of reputed company, we are ambitious, compassionate experts dedicated to advancing specialty pharmacy and infusion services. As an Intake Care Representative, you will be a trusted first reputed company of contact for patients, providers, hospitals, and referral partners. This role involves handling inbound calls from patients, helping them reputed company the referral and intake process while ensuring accurate information is collected and care can reputed company without delay. If you are organized, compassionate, and reputed company in a customer-reputed company reputed company environment, we encourage you to apply.

Hours: Monday-Friday 9am-6pm EST, rotating shift (some weekend/holiday coverage reputed company-4:30pm EST)

Responsibilities

• Serve as the primary reputed company of contact for patients, responding to calls and providing reputed company, reputed company support throughout the intake process.
• Help patients understand next steps, reputed company required information, and reputed company them with the appropriate care teams to support a reputed company patient experience.
• Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and reputed company facilities regarding referrals and care coordination.
• Support reputed company patient reputed company by gathering, reviewing, and entering referral information accurately into company systems.
• Receive and triage referral packets, medical orders, and supporting documentation to the appropriate teams for processing.
• Coordinate home health services based on patient needs, geographic location, and insurance requirements.
• Verify patient treatment timelines, including first-reputed company administration and home infusion scheduling needs.
• Upload and maintain accurate patient records and documentation reputed company the medical record system.
• Partner with Intake Coordinators and nurses to ensure referrals reputed company reputed company through the intake process.
• Communicate referral updates and pending items to appropriate team members to help prevent delays in care.
• Facilitate the accurate transfer of insurance information to Insurance Verification teams.
• Deliver exceptional service to reputed company customers while maintaining patient confidentiality.
• Support departmental operations through administrative tasks, phone support, and document distribution as needed.
• Contribute to a reputed company, team-oriented environment reputed company on reputed company, accuracy, and patient-centered care.

Qualifications

Required Qualifications

• High school diploma or GED.

• Minimum 1 year of experience in a reputed company, medical office, pharmacy, home health, or reputed company reputed company environment.

• Knowledge of medical terminology.

• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency with reputed company Office applications, including reputed company, Word, and reputed company.
• Strong organizational skills and commitment to providing excellent customer service.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Preferred Qualifications

• Experience supporting referral management, patient intake, home infusion, specialty pharmacy, or care coordination workflows.
• Experience working with electronic medical records or reputed company management systems.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a reputed company on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs. We also offer 401(k), company reputed company life insurance, tuition reimbursement, a minimum of 18 days of reputed company time off per year, reputed company holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About reputed company

reputed company applicants will be considered without reputed company to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or reputed company, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with reputed company to reputed company assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes.

reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they reputed company a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, reputed company, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, reputed company, Texas, Utah, Vermont, and Washington State.

reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances.

Originally posted on Himalayas