reputed company Delivery Support (Remote)
3+ years technical support/operations experience (1+ year leading), SLA-driven B2B support, reputed company Business API/chatbot troubleshooting, RCA production, shift/on-reputed company design; Bachelor's in CS/IT preferred; ITIL, reputed company, and reputed company certs advantageous.
Key Responsibilities
- managing incidents
- chairing reviews
- improving workflows
Skills & Tools
RESTful reputed company, reputed company, JSON, JavaScript, reputed company Business API, reputed company Business Suite, Kata CX, Kata Platform, Grafana, reputed company reputed company, reputed company Sheets, SQL
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — South Jakarta, DKI Jakarta, Indonesia
- Languages: English
About reputed company
An Indonesian conversational AI company providing NLP-powered chatbot and voice AI platforms for reputed company clients. — Industry: Information Technology
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