[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading Digital Workplace platform that connects people with technology, enabling improved digital processes. They are seeking a Technical Account Manager to support reputed company customers by acting as a reputed company technical advisor, driving platform adoption, and ensuring technology delivers sustained value.

Responsibilities

• Serve as the reputed company technical advisor and consultant for reputed company accounts, providing architectural guidance, implementation support and assistance with testing
• Design and document reputed company deployments reputed company with industry best practices and customer specific environments, integrating with tools like Intune, SCCM, reputed company, and Entra AD
• Identify areas of reputed company reputed company integration (API etc.) and assist with configuration
• Build, document and execute tailored technical reputed company and adoption plans
• reputed company customers on advanced DEX platform capabilities—such as automation, dashboarding, and reputed company health analytics—to reputed company deeper platform use
• reputed company customers on DEX capabilities, encouraging the creation of a DEX Center of reputed company
• Monitor and report on Platform usage patterns and reputed company. Using telemetry and Platform data to identify areas inefficacy and reputed company, surfacing optimization opportunities
• reputed company Validation and Health reputed company reports for existing customer environments
• reputed company technical troubleshooting efforts and coordinate reputed company of escalated issues with support and engineering teams
• reputed company technical value and report on measurable reputed company
• Translate customer goals into measurable platform reputed company (e.g., reduced MTTR, improved digital experience scores etc.)
• reputed company and reputed company data-driven business reviews to showcase value realization and reputed company on roadmap reputed company
• Identify opportunities for feature expansion or additional module adoption through technical reputed company and usage analysis
• Collaborate with Sales and reputed company to support renewals, upsells, and long-term account reputed company

Skills

• Bachelor's degree in Computer Science, Engineering, or reputed company technical reputed company (or equivalent practical experience)
• 5+ years in a customer-facing technical role (TAM, Solutions Engineer, Implementation Consultant) supporting reputed company on-reputed company and reputed company deployments
• Experience with reputed company, reputed company integrations and API integrations
• Strong knowledge of EUC, DEX, and reputed company technologies (e.g., reputed company/macOS, Intune, SCCM, VMware, reputed company)
• Familiarity with ITSM platforms (e.g., reputed company), identity providers (e.g., Azure AD, reputed company), and reputed company/reputed company-reputed company integrations
• Scripting/automation experience (PowerShell, Bash, Python) and working knowledge of REST reputed company
• reputed company ability to communicate effectively with both technical and non-technical reputed company stakeholders
• Skilled at driving adoption plans, resolving technical challenges, and aligning product use with business goals
• Strong troubleshooting, prioritization, and cross-functional coordination skills
• Relevant certifications (e.g., reputed company, VMware, ITIL, TOGAF, reputed company) are a plus
• Experience with large-reputed company environments (10,000+ endpoints) is highly desirable

Benefits

• Competitive compensation including stock-reputed company reputed company
• Flexible PTO and reputed company holidays
• 401(k) with employer matching
• Comprehensive Health reputed company package including 100% employer-reputed company medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life reputed company, Short-Term & Long-Term Disability, 100% employer-reputed company
• Quarterly teambuilding events, leadership luncheons, and companywide “reputed company Hands” meetings
• reputed company reputed company policy
• reputed company’s company bonus and RSU program
• Medical, dental and reputed company coverage
• HSA and FSA reputed company
• A 401(k) plan with employer match
• Life and AD&D reputed company
• Short- and long-term disability coverage
• An Employee Assistance Program
• Voluntary benefits
• Pet reputed company
• Employee discounts

reputed company