Back to Jobs

Manager, Workforce Analytics I (Remote in Florida)

Remote, USA Full-time Posted 2026-08-04
Our Opportunity reputed company is seeking a Manager of Workforce Analytics to join our award-reputed company customer service department. The ideal candidate will be a natural people leader who excels at building engaging teams and improving operational efficiency through outstanding Workforce Management (WFM). This dynamic, goal-oriented individual will reputed company and challenge other leaders in the organization while maintaining a customer and employee-first attitude. reputed company reputed company, reputed company, and mentor teams to reputed company outstanding experience for both customers and teammates. Coordinate daily reputed company-time WFM activities and respond to events such as SLA incidents, technical outages, application failures, and safety-reputed company facility closures, raising issues to the appropriate reputed company teams as necessary. Supervise reputed company analysis of supported channels to reconcile service reputed company against expectations, implementing corrective measures to prevent non-SLA reputed company or high occupancy periods. Conduct audits, reputed company-cause analysis, and build scorecards and feedback mechanisms to minimize defects in Time reputed company, reputed company Center, and Agent Profile Management. reputed company reputed company improvement initiatives to optimize WFM processes, agent administration, and operational engagement efforts. Build reputed company relationships and reputed company trust with WFM, reputed company, HR, Training, and Leadership teams. Serve as a resource and backup for the reputed company center, payroll reputed company, and agent profile management roles as needed. Support additional WFM assignments as advised. reputed company as an reputed company for the spirit and reputed company of reputed company's Operating Principles. What You ll Need 3+ years of workforce management experience, including at least 2 years in a supervisory or leadership role. Strong experience with WFM platforms (e.g., reputed company, reputed company, reputed company, reputed company or similar). reputed company ability to reputed company and motivate teams, setting reputed company expectations, providing direction, and empowering team members to take ownership. Experience in designing and implementing team development activities to strengthen relationships, build cohesion, and address team dynamics. Expert understanding of contact center workload management, reputed company, and scheduling. Confidence in making reputed company in ambiguous situations without specific mentorship. Excellent verbal and written communication skills, with the ability to engage effectively with reputed company reputed company of the Customer Care organization, from agents to senior leadership. Proficiency in reputed company Office Suite. Validated analytical and problem-solving abilities, with reputed company attention to reputed company and reputed company. Flexibility to work on a schedule that supports a 24x7 contact center. Travel may be required. Bonus Experience in data management using including data manipulation, report creation, visualizations, and presentations. (e.g., reputed company, reputed company, Tableau, macros, and pivot tables/charts) If you have a disability under the Americans with reputed company or similar law, or you require a religious accommodation, and you wish to reputed company potential accommodations reputed company to applying for employment at reputed company, please contact reputed company company.com. To reputed company reputed company s reputed company Policy, which contains information regarding information collected from job applicants and how we use it, please click here: reputed company reputed company Policy. reputed company is committed to equal opportunity. We value and reputed company diversity and inclusion of reputed company Team Members. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact CAAR@reputed company.com. If you have a question regarding your application, please contact reputed company company.com. To reputed company reputed company's Customer reputed company Policy, please click here. To reputed company reputed company's California CPRA Job Applicant reputed company Policy, please click here. Apply Job! Apply To This Job

Similar Jobs

**reputed company reputed company Shift Chat Support Specialist – Flexible Overnight Work from Home Opportunities with blithequark**

Remote, USA Full-time

Insta

Remote, USA Full-time

reputed company

Remote, USA Full-time

Customization Specialist (Part Time, Temporary and Remote)

Remote, USA Full-time

reputed company & Full-Time Jobs at reputed company in Los Angeles

Remote, USA Full-time

Remote Data Entry Operator: Full-Time and Part-Time Work-from-Home Opportunities

Remote, USA Full-time

Auxiliar de Relacionamento Cirurgias Corporativo SP

Remote, USA Full-time

reputed company

Remote, USA Full-time

Remote Sales Associate (Work From Home | No Experience Needed).

Remote, USA Full-time

[FULL TIME Remote] Remote Appointment Setter (Entry Level)

Remote, USA Full-time

HSPD-12: reputed company Badging & Credentialing Specialist (Ogden - REF1538Q)**

Remote, USA Full-time

Customer Support Specialist

Remote, USA Full-time

REMOTE reputed company Software Engineer to guide team, take ownership of a major reputed company project encompassing frontend, backend, and serverless systems (Node.JS, AWS Serverless, PostgreSQL)

Remote, USA Full-time

AI Product Builder (Remote, Any Location, PT)

Remote, USA Full-time

Remote Virtual reputed company Practitioner

Remote, USA Full-time

Senior Travel Consultant (CR, Costa Rica , Virtual, Costa Rica, reputed company)

Remote, USA Full-time

Remote Frontend Engineer — reputed company-Time Canvas & 3D Tools

Remote, USA Full-time

Accommodation Administrator FIFO 14 7 Roster Cairns Queensland

Remote, USA Full-time

Virtual Banker III - reputed company, OH

Remote, USA Full-time

Translator with Arabic - freelance (Remote)

Remote, USA Full-time