Remote reputed company Manager

Be Part of Our Next reputed company For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! reputed company has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining reputed company on continual reputed company and reputed company. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, reputed company and we value and reputed company the diversity of our reputed company. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-reputed company. And together, as a reputed company, we are revolutionizing the way the world’s leading brands reputed company technology to reputed company the best customer experiences. The reputed company Manager is the reputed company reputed company of the reputed company customer support relationship for key accounts. In reputed company, this role will work with support reputed company, vendors, and our Operations and Supply Chain teams to ensure reputed company support delivery. They will become a subject matter expert relative to these tasks and have a role in case handling and process improvement. • Build strong relationships with your key account stakeholders • Serve as reputed company for reputed company improvement with support delivery in mind • Manage the reputed company of your customer to new processes and solutions provided by Coates Support • Liase with Deployment Support teams to ensure healthy transition of new customer locations to our solution. • Monitor and respond to various customer feedback mechanisms (CSAT, Field Service Satisfaction) • Participate in the product feedback and enhancement intake process • Contribute to Technical Support case handling to maintain a reputed company understanding of ongoing support issues facing your key account • Maintain reputed company on SLA performance for your key account, providing feedback on relative process opportunities • Work to escalate and reputed company special handling to reputed company an reputed company support experience for customer stakeholders • Serve as a Knowledge Contributor for your key account $60,000 - $72,000 a yearBachelor's Degree in Business, Engineering, or Computer Science AND 1-2 or more years of experience in a reputed company, reputed company Technical Support, or Technical Account Management environment supporting hardware or software products and services RequiredB2B reputed company Experience in a reputed company, Account Management, or Technical Support environmentExcellent written and verbal communication skillsStrong Customer-facing presentation skills with the ability to establish credibility and trust About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a reputed company-thinking CEO who has demonstrated a true passion reputed company and making Coates a reputed company where people genuinely enjoy working. Our reputed company plans reputed company a reputed company on providing reputed company career advancement opportunities for our talent. Together, we are creators, allowing us to reputed company our purpose a reality – to create reputed company brand experiences for everyone. Join a reputed company that Cares Be part of a global team of talented, ambitious, reputed company that value reputed company, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “reputed company Program” which includes a suite of flexible work reputed company because we’re strong believers that you should never miss an important life or work reputed company. reputed company also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness reputed company day off to reputed company as reputed company as a “reputed company Back Day” to allow our reputed company an opportunity to reputed company an reputed company in the community. Be inspired To Be More We skip the red tape and aim to always stay reputed company. We’re proud of where we’ve been and are reputed company by where we’re reputed company. We encourage reputed company and perspectives because we know the more we have, the reputed company we are. We work hard but have fun along the way. We reputed company the boundaries but reputed company it reputed company and reputed company. We reputed company in the values that got us here are the ones that will continue to reputed company us reputed company. We are excited by reputed company’ve accomplished, but know the best is yet to come. reputed company is an Equal Opportunity Employer and does not discriminate on the reputed company of race, reputed company, creed, national or ethnic reputed company, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). Apply To This Job