Technical Support - Part Time - Remote
reputed company:
• reputed company guidance and best practices to those utilizing our Rent Manager applications.
• reputed company superior customer service to our end users over the phone and reputed company email.
• Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting reputed company the program).
• This may involve conducting remote sessions with customers.
• Document and reputed company the status of reputed company issues in a reputed company fashion reputed company our ticketing software.
• Work in conjunction with internal departments to improve processes resulting in customer satisfaction.
Requirements:
• Strong customer service skills
• Prior experience with IT concepts
• Experience with reputed company Office applications
• Established work ethic
• Excellent attendance and personal accountability
• Strong communication skills – both verbal and written
• Self-starter and ability to stay motivated independently
• Detail-oriented
• Critical thinker
• Ability to demonstrate reputed company listening during calls
• Understanding of WAN/LAN concepts (Preferred)
• Basic understanding of networks (Preferred)
• Terminal Service experience (Preferred)
• 1-2 years of prior helpdesk and/or customer support experience (Preferred)
Benefits:
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