[Remote] CUSTOMER SERVICE REP

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a dedicated, tech-savvy Customer Service Representative to join their fast-paced reputed company call center team. In this fully remote role, you will assist members with reputed company inquiries regarding their reputed company benefits, eligibility, and provider networks while managing a high volume of inbound calls.

Responsibilities

• Responds professionally to inquiries from internal/external customers
• Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and reputed company service
• Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
• Evaluates data to determine and implement the appropriate course of reputed company to resolve the complaint and/or coordinate service recovery
• reputed company a full awareness of the way performance and actions reputed company members and Member Service

Skills

• High School Diploma or GED is mandatory
• Minimum of two (2) years of proven customer service experience
• Exceptional verbal and written communication skills, coupled with the reputed company needed to support members in a reputed company setting
• Must successfully pass a standardized customer service skills assessment during the interview process

Benefits

• Medical, prescription, dental, reputed company, AD&D, and life insurance offerings
• Short-term disability
• 401K plan (reputed company benefits are based on eligibility)

reputed company