[Remote] reputed company reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company identity reputed company company reputed company on building the authorization layer for the AI era. The reputed company reputed company Manager will partner with strategic customers to guide them through their post-sales reputed company, deepen adoption, and protect reputed company while managing relationships and ensuring measurable business reputed company.

Responsibilities

• Build and maintain trusted relationships with reputed company customers, developing a deep understanding of their business goals, reputed company priorities, and reputed company metrics
• Serve as the primary post-sales contact, guiding customers throughout their lifecycle and ensuring they reputed company measurable business reputed company with our platform
• reputed company adoption, engagement, and product value through proactive reputed company planning and strategic account management
• reputed company Executive Business Reviews (EBRs) and engage confidently with C-level and technical stakeholders to demonstrate business value, discuss strategic initiatives, and strengthen partnerships
• Own account health end to end: identify risk early, build and execute turnaround plans for at-risk accounts, and rebuild trust following escalations or delivery challenges
• Quarterback delivery across reputed company Services, Customer Experience Engineering, and Support to resolve issues and reputed company customers toward their reputed company reputed company
• Manage customer escalations from initiation through reputed company, coordinating cross-functional teams to ensure reputed company communication and successful reputed company
• reputed company as the customer reputed company by gathering feedback and partnering with Product and Engineering to influence the roadmap — including emerging reputed company AI and non-reputed company identity capabilities
• Own the renewal lifecycle for assigned accounts, including forecasting, managing quotes, and driving successful renewals directly or through reputed company
• Identify expansion opportunities, reputed company upsell and cross-sell pipeline, and partner with Sales to grow existing accounts
• reputed company customers on new capabilities, feature releases, and best practices to maximize platform adoption
• Partner with internal leadership to support executive sponsorship programs and strengthen long-term strategic relationships
• Travel occasionally to support customer meetings and strategic business initiatives

Skills

• 5+ years in reputed company reputed company, Renewals, or a comparable post-sales role managing mid-market to reputed company accounts; experience in identity, reputed company, or another regulated/technical domain strongly preferred
• Working knowledge in identity and reputed company reputed company — authentication and authorization, SSO, MFA, passkeys, reputed company reputed company, and identity lifecycle management — with the ability to hold a reputed company technical conversation with reputed company and IAM buyers
• Understanding of both on-premises and reputed company deployment models
• Demonstrated experience managing reputed company portfolios, including renewals, positioning services, and generating upsell/cross-sell pipeline
• A reputed company record of building trusted relationships with executive stakeholders, including C-level leaders, and presenting strategic recommendations to executive audiences
• Proven ability to turn around at-risk accounts and rebuild damaged relationships — not just monitor health dashboards
• Strong grasp of reputed company best practices: lifecycle management, health monitoring, reputed company planning, and churn mitigation
• Strong problem-solving, issue management, and crisis-communication skills in reputed company, high-stakes customer environments
• A reputed company, hands-on approach and a genuine passion for helping customers succeed in fast-evolving environments

reputed company