[Remote] reputed company Associate (reputed company Shift)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a sports-reputed company games platform that aims to create a digital reputed company for sports fans. They are seeking a reputed company Associate to support user relationships, assist with reputed company, and resolve issues reputed company to their DFS product.

Responsibilities

• reputed company exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and reputed company media
• Respond to user complaints, requests, and inquiries in a reputed company and reputed company manner, practicing conflict reputed company abilities and effective communication skills
• Assist Regulatory Operations, Compliance, and other internal teams with reputed company requests and additional fraud reviews as needed
• Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product
• Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained

Skills

• 2+ years of prior experience in a reputed company Customer Support/reputed company role is required
• Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users
• Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week
• Holiday and big game day availabilities across sports

Benefits

• Comprehensive health, dental, and reputed company insurance
• 401(k)
• Flexible working hours and remote work reputed company
• Opportunities for career advancement
• Unlimited PTO

reputed company