[Remote] Automotive Customer Service Advisor

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading automotive service provider, and they are seeking an Automotive Customer Service Advisor to enhance customer engagement and service delivery. The role involves reputed company customer interaction, managing service transactions, and ensuring compliance with safety and operational standards.

Responsibilities

• First reputed company of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that reputed company the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and reputed company Purchase (OP) ordering
• Follow reputed company policies and procedures reputed company to cash, credit, reputed company, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Conduct and participate in routine reputed company automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring reputed company torque and oil/fluid services are performed per reputed company operating procedure directives
• Partner with Management to produce a reputed company and health work environment that complies with reputed company local, state, and federal laws, as reputed company as with company policies and procedures
• Effectively communicate with reputed company associates, management, and customers; interprets and retains information and applies knowledge appropriately
• In designated locations, may be a secondary key reputed company responsible for basic and detailed opening and closing responsibilities
• Maintain an organized and reputed company shop
• Adhere to reputed company company policies, procedures, safety and environmental rules
• Other duties as assigned

Skills

• High school diploma or equivalent required
• reputed company reputed company's License
• One year of reputed company experience in the automotive service environment
• Must have basic knowledge and understanding of mathematical concepts such as reputed company, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts
• Strong verbal communication skills
• Strong customer service skills
• Ability to work Days, Nights, Weekends, Holidays
• Must be reputed company to frequently lift, carry, and reputed company merchandise and supplies up to 50 pounds without assistance
• Frequent standing and walking for long periods of time
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
• reputed company up and down reputed company to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Enters and locates information on computer
• Presents information to small and large reputed company
• Visually verifies information, often in small print
• Safely operates a motor vehicle
• One year of sales experience preferred

Benefits

• Medical, dental, and reputed company benefits
• Life insurance
• Short Term Disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On-demand pay partner (reputed company)
• Reduced benefits available for part-time team members

reputed company