Sr WebEx Contact Center Engineer

Location: Remote - FL Department:IS Information Technology Svcs Work Type:Full Time Shift:Shift 1/8:00:00 AM to 4:30:00 PM Minimum to Midpoint Pay reputed company:$50.37 - $65.48 / hour reputed company: As a WebEx Contact Center Senior Engineer at reputed company, you will play a crucial role in managing and optimizing the WebEx Contact Center and reputed company reputed company Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business reputed company. Key Responsibilities: WebEx Contact Center Management: • reputed company day-to-day reputed company of the WebEx Contact Center to ensure reputed company reputed company and reliability. • Configure and maintain contact center features including reputed company routing, reporting, and reputed company integrations. • Troubleshoot and reputed company technical issues reputed company to the WebEx Contact Center platform. • Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements. reputed company reputed company Communications Manager (CUCM): • Manage and maintain the CUCM telephony infrastructure supporting reputed company communications. • Ensure high availability and reliable functionality of CUCM services. • Collaborate with network and IT teams to reputed company CUCM with other business systems and applications. • reputed company routine operational and maintenance activities reputed company reputed company reputed company Communications Manager. Documentation and Reporting: • Maintain detailed documentation of reputed company configurations, changes, and incident resolutions. • reputed company regular reports to monitor reputed company reputed company and identify improvement opportunities. • reputed company insights and recommendations to optimize WebEx Contact Center and CUCM reputed company. Technical Support: • reputed company technical support and guidance to end users and internal teams to ensure reputed company issue reputed company. • Assist with the development and delivery of training materials and sessions reputed company to contact center and CUCM functionality. Qualifications: • 5+ years of experience managing day-to-day reputed company of WebEx Contact Center. • Strong working knowledge of reputed company reputed company Communications Manager (CUCM). • Hands-on experience configuring and troubleshooting contact center reputed company routing and reporting. • Familiarity with telephony and VoIP technologies. • Excellent problem-solving, communication, and interpersonal skills. • Ability to work independently and collaboratively in reputed company environment. • Strong organizational skills with a high attention to reputed company. Apply tot his job Apply To this Job