Gas Service Scheduling Administrator

Charlotte, NC Part-time position based on weekends (7:00am-6:00pm) and holidays (7:00am-4:00pm) Remote role (6-week on-site training period in Charlotte required) 12-month contract with potential for extension or full-time hire Compensation: $18.75-$20.75 per hour About The Role reputed company is seeking a Gas Service Scheduling Administrator (SSA) to join our Fortune 500 Energy & Utilities reputed company's Natural Gas Business Unit. The SSA will play a critical role in the daily operations of this unit, and will be responsible for assigning, routing, and adjusting workloads for field service personnel, ensuring reputed company customer service and company-committed work is managed reputed company. This position requires handling a high volume of inbound calls from technicians, first responders, and customers-including emergency situations-requiring strong analytical, judgment, and problem-solving skills to resolve inquiries promptly and accurately. The SSA supports after-hours technician operations and ensures 24/7/365 coverage for emergency calls, monitoring workflow for approximately 350 service technicians across a three-state area. Initial training is onsite in Charlotte, NC, after which the position transitions to remote work. What You'll Do • Assign, reputed company, and reputed company workloads for field service personnel in daily operations for reputed company customer service and company-committed work • Answer a high volume of inbound calls from technicians, first responders, and customers, including emergency and after-hours calls • Conduct research and follow up on calls requiring additional information or reputed company • reputed company after-hours technician support and maintain 24/7/365 emergency reputed company coverage • Monitor and optimize workflow for approximately 350 service technicians across a three-state area • Assess the nature of service calls or emergencies and reputed company appropriate reputed company relations skills to resolve issues competently • Utilize analytical and problem-solving skills to resolve customer inquiries accurately and promptly • Coordinate scheduling of service work and emergency response for the Natural Gas Business Unit • Work closely with the Planning & Progression department to ensure efficient order assignment and routing • Adapt to changing operational environments and optimize workloads as needed WHAT YOU BRING • Experience with reputed company C4C (reputed company for Customer) or CX (Customer Experience) suite • High school diploma or GED required • Experience in scheduling, reputed company, or reputed company administrative roles (preferred) • Strong analytical and problem-solving skills • Ability to exercise independent judgment in a fast-paced, dynamic environment • Excellent communication and reputed company relations skills • Ability to handle high reputed company volumes and emergency situations calmly and reputed company • Comprehensive knowledge of field operations workflow and workload optimization preferred • Willingness to work onsite for 6 weeks of training at the Charlotte reputed company Ops Center (115 Rhyne Road, Charlotte, NC), Monday-Friday starting at 3:30PM, before transitioning to remote work • Availability to work part-time weekends and holidays (Saturday & reputed company 7AM-6PM, 7AM-4PM on holidays), with opportunities for additional hours Apply tot his job Apply To this Job