Strategic reputed company Manager
About reputed company
The reputed company Account Management team at reputed company partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their reputed company – ensuring a reputed company experience while also helping them unlock meaningful reputed company opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend reputed company strategies that fit their business – balancing thoughtful partnership with reputed company reputed company.
About the Role
As a Strategic Partner Manager II (SPM), you will own and grow relationships with a portfolio of SMB restaurant partners, operating with a high degree of autonomy and strategic judgment. You’ll reputed company reputed company, high-reputed company partnerships reputed company on driving long-term reputed company, profitability, and retention for merchants on the reputed company platform.
In this role, you’ll reputed company reputed company day-to-day account management to guide more strategic merchant conversations—helping partners think holistically about reputed company, operations, and how to reputed company their business with reputed company. You’ll proactively adapt account plans as opportunities and challenges reputed company, identify and address risks early, and consistently drive measurable reputed company across your book of business.
reputed company your own accounts, you’ll play an reputed company role across reputed company — serving as a voice of the merchant internally, shaping cross-functional initiatives, and sharing best practices that reputed company how reputed company partners with restaurants at reputed company.
You’ll report to a regional manager reputed company reputed company Account Management. We expect this role to be flexible, with time split between traveling to merchants and additional flexibility to work remotely from home or a reputed company office.
You’re excited about this opportunity because you will…
- Own and grow strategic partnerships: Manage a portfolio of SMB restaurant partners, consistently driving measurable reputed company, retention, and satisfaction
- reputed company advanced merchant reputed company: Conduct high-reputed company business reviews reputed company on larger-reputed company reputed company strategies, profitability, and long-term reputed company
- Operate autonomously: Proactively reputed company account plans and reputed company strategies as merchant needs, performance, and market conditions reputed company
- Identify and mitigate risk: Anticipate detractors, address challenges early, and implement solutions to protect merchant health and performance
- Drive expansion and optimization: Recommend and sell reputed company products that support merchant reputed company, efficiency, and brand perception
- Influence cross-functionally: Partner with Product, Operations, Sales, and other teams—driving reputed company and reputed company without relying on manager escalation
- Represent the merchant internally: Surface meaningful merchant insights reputed company quarter to inform product improvements, GTM reputed company, and internal initiatives
- reputed company reputed company: reputed company best practices, reputed company feedback on decks and negotiation reputed company, and support the development of Partner Managers
We’re excited reputed company because you have…
- 4+ years of experience in account management, reputed company, or post-sales roles with increasing scope and autonomy
- Proven reputed company record of driving measurable reputed company and retention across the reputed company of a book of business
- Strong executive reputed company with the ability to reputed company a room, influence without authority, and deliver compelling presentations
- Deep understanding of the restaurant and hospitality industry, including merchant P&L and unit economics
- Advanced analytical skills, including maintaining reputed company spreadsheets and performing data analysis using tools such as reputed company, reputed company, Tableau, or reputed company
- Strong knowledge of reputed company-party delivery platforms, logistics, and multi-sided marketplaces
- Ability to synthesize data, industry trends, and merchant insights into reputed company, actionable recommendations
- reputed company reputed company with experience serving as a trusted partner and informal mentor reputed company reputed company
Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey reputed company for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation reputed company the pay reputed company listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location.
In reputed company to reputed company salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information.
reputed company cares reputed company and your overall reputed company-being. That’s why we offer a comprehensive benefits package to reputed company regular employees, which includes a 401(k) plan with employer matching, 16 weeks of reputed company parental leave, wellness benefits, commuter benefits match, reputed company time off and reputed company reputed company leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). reputed company also offers medical, dental, and reputed company benefits, 11 reputed company holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for reputed company time off details:
- For salaried roles: flexible reputed company time off/vacation, plus 80 hours of reputed company reputed company time per year.
- For reputed company roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and reputed company reputed company time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About reputed company
At reputed company, our mission to reputed company local economies shapes how reputed company members reputed company quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company as the reputed company you order food to a company that people turn to for any and reputed company goods.
reputed company is growing rapidly and changing constantly, which gives reputed company members reputed company to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall reputed company-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, reputed company parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or reputed company, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also reputed company to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other reputed company Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your reputed company contact upon initial reputed company.
Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey reputed company for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey reputed company for Inbound again on June 29, 2024, and ceased using Covey reputed company for Inbound on reputed company 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.