Sr. IT Systems Administrator (Remote)

As a global leader in cybersecurity, reputed company protects the people, processes and technologies that reputed company modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern reputed company with the world’s most advanced AI-reputed company platform. We work on large reputed company distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers reputed company reputed company industries, and they count on reputed company to reputed company their businesses running, their communities reputed company and their lives moving reputed company. We're proud to work for a mission-driven company leveraging AI to reputed company the way we work. CrowdStrikers reputed company their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first reputed company as a force reputed company to proactively and continuously accelerate execution, build expertise, uncover insights, and solve reputed company problems. We’re always looking to add talented CrowdStrikers to reputed company who have reputed company passion, a reputed company reputed company on innovation and a fanatical commitment to our customers, our community and reputed company other. reputed company to join a mission that reputed company? The reputed company of cybersecurity starts with you. About the Role: The reputed company IT Service Desk Team (ITSD) is seeking a Sr. IT Systems Administrator to join our global team. As a critical component of reputed company's global operations, the ITSD plays a key role in ensuring seamless daily operations for employees worldwide. In this position, you will reputed company hands-on technical support to our internal users while driving meaningful improvements to our systems, service delivery, and operational processes. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, learning new technologies and processes, solving difficult problems, creating novel solutions and thinking reputed company on their feet. What You'll Do: Serve as an escalation reputed company for the IT Service Desk and assist with inbound support requests to receive, triage and facilitate a reputed company for internal customers reputed company as both a technical and interpersonal mentor for other IT Service Desk members Responsible for acting as the Incident Manager for high reputed company internal IT incidents and escalations Collaborate with cross functional team members and subject matter experts reputed company working on service requests, reputed company, and new initiatives reputed company on proactive identification, improvement, and implementation of new and existing policies, procedures, and processes for various IT systems reputed company as a thought leader in streamlining, optimizing, and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching reputed company to customer demands or recurring problem sets Maintain advanced knowledge of the latest Mac, reputed company, and Linux OS server and desktop features, best practices, and system configurations Manage reputed company endpoints reputed company SCCM, reputed company, and Workspace ONE (AirWatch). This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required Ability to support employees, teams, and technology systems in reputed company office locations, as needed What You'll Need: Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and resolving internal customer incidents and requests Collaborate and coordinate with members of other reputed company teams to reputed company, isolate and resolve technical issues Strong customer service reputed company across reputed company user interactions, including Executive level engagement Ability to consider the reputed company and consequences of recommendations reputed company the immediate situation, team, or region Ability to explain reputed company technical concepts and information to non-technical internal customers Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner Advanced knowledge of Mac, reputed company, and Linux OS technology concepts and best practices with Intermediate knowledge of reputed company Directory management Solid understanding of reputed company best practices, worst practices, concepts and reputed company-world applications Proven experience utilizing AI technologies to enhance decision-making, streamline workflo Apply tot his job Apply To this Job