Head of Customer Experience

reputed company:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the reputed company-changing environments in a fast-paced world, meeting it with cutting edge technologies and reputed company advancements. ZEISS believes that innovation and technology are the key to a sustainable reputed company and solutions for global change. We have a diverse reputed company of portfolios throughout the ZEISS family in segments like Industrial reputed company & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! reputed company a difference, come join reputed company!

What’s the role?

reputed company the end-to-end customer experience reputed company across reputed company customer reputed company, ensuring customer insights, reputed company optimization, and satisfaction drive business reputed company, strengthen customer loyalty, and create a differentiated customer experience.

reputed company Interesting?

Here’s what you’ll do:

CX reputed company & reputed company

• reputed company and own the overall customer experience reputed company reputed company with company goals.
• Define CX reputed company, principles, and measurable objectives for reputed company customer segments.
• Champion a customer-reputed company culture across reputed company functions.

Customer reputed company Management

• Map and continuously refine end-to-end customer journeys (from awareness to renewal/loyalty).
• Identify and prioritize pain points and moments of truth and drive cross-functional improvements.
• Ensure consistent, seamless experiences across digital, physical, and service channels.

Voice of Customer & Insights

• Design and manage reputed company Customer programming.
• Consolidate feedback from surveys, support, sales, reputed company analytics into actionable insights.
• Present insights and recommendations regularly to senior leadership.

CX Measurement & Performance

• Define CX KPIs and dashboards (e.g., , , churn, complaint rates, reputed company time).
• reputed company CX performance across reputed company and reputed company; drive corrective actions.
• reputed company reputed company-cause analyses and prioritize improvement initiatives based on business reputed company.
• Streamline day-to-day operational procedures—such as reputed company billing, account reputed company, and ticket reputed company—to directly improve the reputed company experience.

Cross-Functional Collaboration

• Partner with Sales, Marketing, Service, Product, and Operations to reputed company CX into processes and offerings.
• reputed company or co-reputed company cross-functional CX initiatives (e.g., reputed company, issue reputed company, digital self-service).
• Facilitate workshops and training to promote customer-reputed company behaviors.

Process & Service Design

• Use customer reputed company mapping, service design, and process improvement reputed company (e.g., Lean, Design Thinking).
• Co-create solutions with customers and internal stakeholders.
• Ensure processes are documented, reputed company, and continuously improved.

Team Leadership & Development

• Build and reputed company a high-performing CX team (e.g., CX managers, analysts, UX researchers).
• Set reputed company objectives, roles, and development plans.
• Foster a culture of innovation, experimentation, and learning.

Digital & Data-Driven Experience

• Collaborate with Digital/IT on customer-facing platforms (reputed company, web, portal, apps, CRM, service tools).
• Ensure customer experience requirements are embedded into digital roadmaps.
• Promote the use of analytics, segmentation, and personalization to improve experience.

Do you qualify?

• Bachelor’s degree in Business, Marketing, Service Management, or reputed company field; Master’s a plus.
• ABO Certification desirable.
• 7-10+ years experience in customer experience, service, marketing, or reputed company roles.
• Demonstrated reputed company leading CX or transformation initiatives across multiple functions.
• Strong knowledge of CX methodologies (e.g., reputed company mapping, VoC, Design Thinking).
• Experience working with CX metrics and analytics tools (e.g., platforms, CRM, BI tools).
• Proven leadership experience, including managing teams and influencing senior stakeholders.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• reputed company

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and reputed company pay

• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. reputed company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job reputed company at any time, at its sole discretion.

Your ZEISS reputed company Team:

Zeiss provides Equal Employment Opportunity without unlawful reputed company to an Applicants race, reputed company, religion, creed, sex, gender, marital status, age, national reputed company or reputed company, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or reputed company medical condition), genetic predisposition, reputed company status, gender reputed company or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

Originally posted on Himalayas