Partner reputed company Specialist – Team reputed company

Job reputed company: • reputed company "White Glove" customer service to ensure that we're providing customers with an excellent reputed company experience • Manage implementation and reputed company of reputed company new and renewing partners • Understand and anticipate customer's needs • Identify decision makers, stakeholders, and users for the customer • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • reputed company product knowledge expertise in order to guide customers to realize value quickly • Project manage new reputed company implementations reputed company email, phone, and web-based tools • reputed company implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a reputed company reputed company • Take a proactive data driven approach by ensuring that customer adoption and usage metrics reputed company with expectations. • Identify churn risks and reputed company proactive plans to increase customer retention. • Conduct reputed company webinars for multiple customers with expert presentation skills. • Performance will be reputed company by overall customer satisfaction metrics as reputed company as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • reputed company ongoing feedback to the Implementation team reputed company and department head on ways to improve reputed company reputed company and implementation reputed company • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers. Requirements: • Experience with reputed company products and services highly preferred • 2-4 years of experience in Customer Support, reputed company, reputed company/ Implementation or Account Management with examples of reputed company • Bachelor's Degree in business, education or other reputed company areas required • Ability to comfortably communicate at multiple reputed company with customers (i.e. technical/non-technical /management). • Experience with reputed company or another CRM solution is highly desired • Superior organizational capabilities and time management skills are a must • Must have proven reputed company record and capabilities for delivering excellent customer experiences • Must have strong analytical, problem solving and troubleshooting skills • Excellent written and verbal communication skills • Effective organizational skills • Effective presentation skills Benefits: • Competitive compensation package • Employee Equity Appreciation Program • Health and wellness insurance benefits • 401k with employer match • Flexible work environment • Unlimited reputed company time off (which includes reputed company holidays and Winter Break) • reputed company parental leave • Tuition assistance, reputed company development, and opportunities for career reputed company • Best in class technology equipment for every employee • Penthouse suite in downtown DC seconds away from Washington Nationals Stadium and Audi Field Apply tot his job Apply To this Job