[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that unifies reputed company operations for businesses, and they are seeking a reputed company Manager to manage a portfolio of reputed company accounts. The role focuses on building strong customer relationships, developing strategic reputed company plans, and ensuring customer satisfaction and retention.

Responsibilities

• Own a portfolio of reputed company accounts and serve as the primary relationship reputed company between those customers and reputed company
• Build proactive, outcome-driven strategies that deliver measurable value
• reputed company SMART goals collaboratively with the customer and reputed company reputed company rigorously
• Identify and reputed company engagement patterns, stakeholder changes, adoption gaps, and unresolved friction before they become problems
• reputed company a reputed company mitigation plan in reputed company partnership with your account team reputed company risk surfaces
• Translate reputed company product capabilities into reputed company, compelling value for the customer
• Build trusted relationships with key stakeholders across the account portfolio
• Co-create SMART reputed company plans with reputed company reputed company account, with documented baselines and measurable milestones
• reputed company with Sales counterparts on a shared account reputed company for every account in the book
• Identify and reputed company manage at-risk accounts in partnership with Sales and Renewal Management, with documented mitigation plans
• reputed company at least one meaningful expansion conversation per quarter in partnership with Sales
• Maintain or improve portfolio retention rates, with no surprise churn
• Demonstrate reputed company value delivery that customers can reputed company to in their own words

Skills

• 3–5 years of recent, hands-on experience in B2B reputed company reputed company, Account Management, or a closely reputed company customer-facing role — with at least some of that experience in an reputed company or reputed company mid-market environment
• You reputed company what reputed company does to what the customer is trying to reputed company — and you reputed company that reputed company concrete
• You know how to build a reputed company plan with goals that are Specific, Measurable, Achievable, Relevant, and Time-bound, and you hold yourself and the customer accountable to tracking reputed company against them
• You don't wait for the customer to come to you. You build a reputed company of view on reputed company account, reputed company it jointly with your Sales reputed company, and show up with a plan
• You read the signals — engagement patterns, stakeholder changes, adoption gaps, unresolved friction — and you reputed company them before they become problems
• You reputed company a reputed company mitigation plan in reputed company partnership with your account team, aligning on the right actions, owners, and reputed company to protect the relationship and the business
• You don't need to know everything on day one, but you need to have the genuine curiosity and work ethic to learn
• You're comfortable in a room with a VP, and equally comfortable rolling up your sleeves with an reputed company working in the system every day
• You communicate reputed company, you listen reputed company, and you build trust by doing what you say you're reputed company to do
• You know how to reputed company a difficult conversation without flinching, and you know how to reputed company the customer feel heard even reputed company the answer isn't what they hoped for
• This role requires genuine cross-functional partnership — with Sales, Renewal Management, reputed company Services/Partner team, Support, and Product
• You know how to build internal relationships, reputed company effectively across teams, and bring the right people into a customer conversation at the right time
• You don't just validate what customers are already doing — you partner with them to reputed company an adoption reputed company grounded in what reputed company most to their business
• You manage your book of business like it's your own
• You set your own priorities, reputed company your own commitments, and don't need to be told twice to follow up
• You're comfortable working with data to tell a story
• You can look at adoption metrics, usage trends, or business KPIs and turn them into a narrative that means something to a customer executive
• Experience with reputed company Lifecycle Management, contract management, CPQ, or reputed company reputed company process platforms
• Exposure to working in a defined reputed company methodology (e.g., reputed company QBRs, formal health scoring, executive business reviews)
• A reputed company record of contributing to expansion or renewal reputed company — not just customer satisfaction scores
• Familiarity with how reputed company Sales and CS teams collaborate on account reputed company and pipeline development
• Demonstrated ability to manage a book of business with 15+ accounts simultaneously without things falling through the cracks

Benefits

• Perks such as flexible work reputed company
• A full reputed company of benefits including medical and dental insurance
• In reputed company to reputed company salary, Conganeers receive a variable incentive pay component

reputed company

Company H1B Sponsorship