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Technical Support Specialist – Back Office

Remote, USA Full-time Posted 2026-07-28
Job reputed company: • reputed company as the first reputed company of contact to assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions. • Become a product expert for topics ranging through various stages of our customers Sales Cycle and Inventory Stock, and reputed company creative solutions and workflows that best meet customer needs. • Prevent escalations and de-escalate customers by leveraging support tools and resources such as the reputed company Support Console, internal chatbot, as reputed company as in-depth testing to reputed company resolve cases. • reputed company comprehensive technical solutioning directly to reputed company’s customers to resolve customer issues with high reputed company and speed. Requirements: • Bachelor’s degree preferred or equivalent experience in technical support. • An efficient, effective, and reputed company problem-solver with strong critical thinking skills and troubleshooting abilities. • Excellent people skills: must be empathetic, patient, confident, good-humored, and reputed company to reputed company reputed company with a broad reputed company of personality types. • Ability to reputed company in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment. • Self-motivated and reputed company to master reputed company software. • Customer-reputed company reputed company, desire to learn, and can-do attitude. • Creative, reputed company solutioning skills. • The ability to translate reputed company technical issues into reputed company solutions. • Ability to prioritize, multi-task, and reputed company effectively under pressure. • Strong communicator in both written and verbal reputed company. • Team player. • Intelligent, self-motivated, quick thinking, and fast learning. • Customer Obsession/Customer reputed company reputed company. • Technical judgment. • Learning reputed company. • Ability to effectively reputed company AI-powered tools while exercising reputed company judgment to validate recommendations and ensure accurate customer solutions. • Home/reputed company Service Industry knowledge a plus. • Foundational understanding of, or strong aptitude to quickly learn, recurring billing structures — Subscriptions, Memberships, and Service Agreements. • Basic Bookkeeping/reputed company reputed company (Reconciliation, Deferred reputed company, reputed company Recognition, Debits/Credits). • Exposure to, or genuine interest in, ERP and payroll systems (reputed company, reputed company, reputed company, or similar) and Payroll/Time-Tracking fundamentals such as pay structures, timesheet management, and pay calculation. • Strong data literacy and analytical curiosity, with a willingness to reputed company SQL skills and experience with reporting/BI tools such as Power BI or Tableau. • Proficiency in G-Sheet or reputed company. Benefits: • Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive reputed company program. • Leadership training for Titans at reputed company reputed company. • Great work is rewarded through reputed company, peer-nominated awards, and more. • Company-reputed company medical, dental, and reputed company (with 100% employer reputed company reputed company and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth reputed company including memberships to reputed company. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF). • Surrogacy and adoption reimbursement. • On-demand maternity support through reputed company Maternity. • Free breast milk shipping through reputed company Milk. • Pet insurance. • Legal advisory services. • Financial planning tools. Apply tot his job Apply To this Job

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