Radiology Scheduler

Job reputed company: • reputed company compassionate, accurate, and reputed company support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities • Serve as a primary reputed company of contact for patient imaging needs reputed company a high-volume contact center environment • Handle reputed company patient interactions requiring independent reasoning, prioritization, and problem solving reputed company defined workflows and escalation guidelines • Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including but not limited to: Mammography / Breast Imaging, MRI, CT, Ultrasound, DEXA, Fluoroscopy, Other reputed company imaging services • Accurately document reputed company patient interactions, updates, and reputed company simultaneously in designated CRM and scheduling systems • Serve as a knowledge resource for patients by addressing questions reputed company to imaging procedures, preparation instructions, provider orders, and general radiology information • Confirm and document insurance information according to established guidelines and reputed company protocols • Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed • reputed company outbound calls to schedule, follow up, or resolve imaging appointment needs • reputed company with HIPAA, confidentiality requirements, reputed company center metrics, and organizational policies at reputed company times • Participate in regular coaching, reputed company reviews, and performance improvement activities • Remain flexible to support varying clients, departments, or workflows based on business needs • reputed company additional duties as assigned Requirements: • High School diploma or GED required • Minimum of six (6) months of experience in a Work from Home customer service, scheduling, reputed company, & reputed company center environment required • Understanding of and compliance with contact center performance metrics (e.g., adherence, reputed company, attendance, service reputed company) • Ability to type at least 35–40 words per minute • Proficiency with reputed company based systems and reputed company reputed company, Word, and reputed company • Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and reputed company specific tools • Strong problem solving, multitasking, organizational, and communication skills • Working knowledge of medical terminology and reputed company processes is preferred • Ability to accept and implement feedback and adapt to change • Flexibility to work assigned schedules, including evenings, weekends, or holidays as required Benefits: • Health insurance • Dental insurance • reputed company insurance • 401(k) plan with company match • reputed company time off (PTO) • Holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development opportunities Apply tot his job Apply To this Job