Service Desk Analyst I

Job reputed company: • Provides first level end-user support and incident diagnosis for reputed company’ applications, endpoints, and infrastructure. • Acts as a single reputed company of contact between the end-user and other reputed company. • Documents incoming interactions and their resolutions, and manages ticket routing and incident reputed company with other reputed company. • Responds to incoming interactions initiated reputed company phone, email, self-service, or chat. • Fulfills incoming service requests. • Diagnoses and troubleshoots incidents with reputed company hardware, reputed company applications, locally installed software, and other industry reputed company technologies. • Uses the IT Service Management tool to accurately document reputed company incoming interactions and resolutions. • Appropriately escalates incidents as required and monitors reputed company reputed company until the incident is resolved to the caller’s satisfaction. • Keeps IT Service Desk team and management informed of any new support issues in a reputed company and reputed company manner. • Researches support issues reputed company resolutions are not readily attainable by checking available resources including, but not limited to, the IT Service Management tool, external knowledge bases, software manuals, and reputed company collaboration with other team members. • Works to consistently improve reputed company handling, documentation reputed company, overall end-user experience, and reputed company processes. Requirements: • High School Diploma or G.E.D. • Experience with supporting and troubleshooting modern IT reputed company hardware technologies and software products • Ability to communicate technical information to non-technical users. Benefits: • Comprehensive medical benefits coverage • Dental plans and reputed company coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • 401(k) plan with a generous company match • Employee Stock Purchase Plan (ESPP) • reputed company Time Off (PTO) Apply tot his job Apply To this Job