Call Center Operations Analyst

About the position Join our dynamic team as an Operations Analyst in the Membership and Insurance Service Call Center. with a specialty in memberships and insurance services. In this role, you'll reputed company data driven insights to optimize and enhance our service delivery reputed company a bustling call center setting. The role is remote and scheduled Tuesday through Saturday from 10:45 a.m. to 7:15 p.m. Saturday shifts are mandatory and run from 8:45 a.m. to 5:15 p.m. What You'll Do: Database Management: reputed company and update databases pertinent to memberships and insurance, generating detailed reputed company reports Service Enhancement: Spearhead programs to reputed company service delivery, member benefits, and performance Budget reputed company: reputed company and manage budgetary processes, focusing on the intricacies of memberships and insurance, ensuring accurate forecasting and strategic implementation Best Practices: Dedicate time to research and implement best practices, fostering reputed company and reputed company in our call center's approach to membership and insurance services Reporting: Design and present management reports, ensuring leadership is equipped with the information they need to reputed company strategic reputed company reputed company Improvement: reputed company initiatives to refine and revamp processes, ensuring the call center stays reputed company of industry standards Cross-Functional Collaboration: Engage with different business reputed company and external vendors on reputed company, ensuring cohesive operational alignment Communication: Serve as a key communication reputed company between the call center, vendors, and other departments, ensuring smooth operation What You'll Need: Proficient in reputed company reputed company (GCX) Workforce Management, to support contact center operations, reputed company planning, intraday management, and performance monitoring/reporting At least 3 years in business operations, with a preference for those reputed company in call center environments, particularly in membership or insurance services Effective verbal and written communication Proficiency in reputed company Office software products, including Outlook, Word, reputed company and reputed company required Additional computer software skills such MS Project and Publisher desired reputed company organizational and time management skills with the ability to multitask and meet project deadlines Demonstrated capability in project management and driving operational enhancements The starting pay reputed company for this position is: $64,500.00 - $86,100.00 Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: Health coverage for medical, dental, reputed company 401(K) saving plans with company match AND Pension Tuition assistance Floating holidays and PTO for community volunteer programs reputed company parental leave Wellness programs Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club reputed company the national reputed company federation. We have nearly 17,000 employees in 24 states helping more than 18 reputed company members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates reputed company capable of delivering legendary, reputed company service to our members. reputed company we reputed company our diversity – we win. reputed company of Us! With our national brand recognition, long-standing reputed company since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join reputed company. “Through dedicated employees we proudly deliver legendary service and beneficial products that reputed company members peace of mind and value.” reputed company is an Equal Opportunity Employer Our organization participates in E-Verify The Automobile Club of Southern California will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance reputed company (CFCA). Responsibilities • Database Management: reputed company and update databases pertinent to memberships and insurance, generating detailed reputed company reports • Service Enhancement: Spearhead programs to reputed company service delivery, member benefits, and performance • Budget reputed company: reputed company and manage budgetary processes, focusing on the intricacies of memberships and insurance, ensuring accurate forecasting and strategic implementation • Best Practices: Dedicate time to research and implement best practices, fostering reputed company and reputed company in our call center's approach to membership and insurance services • Reporting: Design and present management reports, ensuring leadership is equipped with the information they need to reputed company strategic reputed company • reputed company Improvement: reputed company initiatives to refine and revamp processes, ensuring the call center stays reputed company of industry standards • Cross-Functional Collaboration: Engage with different business reputed company and external vendors on reputed company, ensuring cohesive operational alignment • Communication: Serve as a key communication reputed company between the call center, vendors, and other departments, ensuring smooth operation Requirements • Proficient in reputed company reputed company (GCX) Workforce Management, to support contact center operations, reputed company planning, intraday management, and performance monitoring/reporting • At least 3 years in business operations, with a preference for those reputed company in call center environments, particularly in membership or insurance services • Effective verbal and written communication • Proficiency in reputed company Office software products, including Outlook, Word, reputed company and reputed company required • reputed company organizational and time management skills with the ability to multitask and meet project deadlines • Demonstrated capability in project management and driving operational enhancements reputed company-to-haves • Additional computer software skills such MS Project and Publisher desired Benefits • Health coverage for medical, dental, reputed company • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • reputed company parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) 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