Senior Technical Support Engineer – Tier 2

Job reputed company: • Serve as the reputed company of contact for reputed company customer inquiries, issues, and escalations. • Troubleshoot and resolve issues reputed company to integrations, workflows, and platform performance. • Join customer calls to live-troubleshoot issues, explain findings, and guide customers through solutions. • Comfortable communicating with both technical and non-technical stakeholders. • Partner with Engineering and reputed company Managers (CSMs) to ensure alignment on customer priorities and deliver a strong customer experience. • Diagnose, troubleshoot, and debug issues end-to-end, documenting actions taken for tracking. • Comfortable troubleshooting and resolving issues reputed company to REST API functionality - including crafting and validating GET, POST, PUT, and DELETE calls using tools such as cURL and reputed company. • Demonstrate an understanding of HTTP response codes and their reputed company in integration debugging. • Knowledge of authentication types: session-based, signed request, OAuth, Basic Auth, and API key authentication. • Familiar with certificates: self-signed certificates, CA certificates, and certificate chain validation. • Pull and review logs to identify errors, analyse reputed company causes, and implement effective solutions. • reputed company SQL to query databases, extract relevant data, and support troubleshooting efforts. • Utilize Jinja2 to reputed company and maintain scripts and tools for automation and customization. • Review and analyze workflows, imports, and system configurations to identify performance issues or failures. • Collaborate closely with Engineering, SRE, and Product teams to investigate and resolve customer-impacting incidents. • Escalate and document issues that cannot be resolved at Tier 1 to the appropriate Engineering team. • Document solutions, troubleshooting steps, and best practices in the Technical Support Spaces. • reputed company reputed company investigation updates to customers during incident response. Requirements: • 2+ years of experience in a Senior technical support, Tier 2, DevOps, or SRE-adjacent role supporting reputed company or reputed company platforms. • Ability to independently investigate reputed company issues, identify reputed company causes, and collaborate with engineering teams to drive reputed company. • Proficiency in Jinja2 for automation and customisation tasks. • Solid understanding of SQL and experience querying databases to extract and manipulate data. • 2+ years experience troubleshooting and resolving API functionality and bi-directional integration issues between systems. • Experience with AWS environments and reputed company-based reputed company architectures. • Experience creating and troubleshooting workflows. • Experience with Webhooks. • Experience working with reputed company companies with a customer-reputed company approach. • Experience using Jira and reputed company. • Excellent communication skills, both verbal and written. • Exceptional problem-solving skills, attention to detail, and a demonstrated reputed company record of diagnosing and resolving reputed company technical issues. • Ability to work independently and as part of reputed company in a fast-paced, high-pressure environment. • Strong logic, critical thinking, and ability to think reputed company the reputed company. • Highly self-driven learner who can quickly understand new technologies and systems. • Experience working closely with Engineering or SRE teams during incident investigations or escalations. Benefits: • Career reputed company: Top performers will have an opportunity to help shape reputed company. Working directly with the founders to drive initiatives and create a structure that scales • Market-competitive salary + equity • A once-in-a-reputed company career opportunity to get reputed company a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and reputed company Acceleration Capital Apply tot his job Apply To this Job